Community Manager
Comfort Works
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Undisclosed
Damansara Heights
Full-Time
Job Description
We are looking for a high energy community manager to join our Marketing team in our KL Headquarters.
You will be responsible for:
You will be responsible for:
- creating engagement by creating conversations on our social media platforms;
- building the super fan community and;
- boosting brand awareness on all our social media platforms
- customer and community research
- social media reviews and review sites management
- creating a brand presence on new social community channels (i.e. Reddit)
- work with the Customer Experience team to manage reviews and enquiries
This is a position that requires humour, resourcefulness, grace, fast reflexes, patience, and empathy. You understand that “on the Internet”, nothing is truly deleted so we try to put our best foot forward, always.
This role is for someone who is excited to work with the Customer Experience and Marketing teams to deep dive into customer personas & behaviours in order to build on content strategy and generate inbound traffic. You will need to be enthusiastic, curious, and organised, as your responsibilities will include managing and handling communications as well as customer and community research. You will be expected to manage our social presence on existing platforms and to create new social community channels like Reddit. You will also be expected to chat, call or hang out where our customers are hanging out so that you gain a deeper understanding of who you are creating content and building communities for. Because you will be so visible (virtually, anyway) you will be held to high standards.
This position is an opportunity for someone who is eager to learn and grow in their career. Someone who is able to keep an eye on the analytics and measure the effectiveness of the content that is posted. Someone who is able to marry the impact of the community on the organisation's goals. If you do not know how yet, we will be here to coach you.
In addition to big picture strategy and community engagement, you’ll be working on practical day-to-day work like responding to comments and customer queries in a timely manner. We value efficiency, conscientiousness, and creativity. You will be expected to monitor and engage with customers on online review sites. We don’t simply take problems “offline”, we are a team that lives to truly resolve people’s issues and concerns. You will be working closely with the Customer Experience team by escalating and resolving product and service problems, creating new products or processes along the way.
Job Requirements
- You are able to initiate conversations and are up-to-date with lifestyle trends.
- You’re creative with planning campaigns and strategies.
- You’re organised and data-driven.
- You’re experienced in online marketing and the digital world.
- You’re driven.
- You love our brand and what we stand for.
- You have a love for leading community initiatives, a passion for storytelling and concept creation, a soft spot for interior design, and a fascination with community building.
- You have a great eye for design and are aware of and follow other tastemakers and influencers.
- You are not afraid of data and analytics.
- You are hungry, humble, and human smart.
- You value quality and consistency when it comes to work.
- You’re most likely a cat person.
- You are known for your humour and empathy - even through tough complex human problems.
We value people who can take a stand yet commit to kindness even when they disagree. And understand the value of others being heard. Charging the trust battery between us and our community is part of the work. And it's part of our culture of mutual trust and respect. You may also have a stack of design, food, and travel blogs/ Pinterest boards/ Twitter accounts you’re just dying for us to check out too. We’re hoping you also have completely unrelated hobbies that will make us love you even more.
Company Benefits
Hybrid Working Agreements
Our collaboration days in the office are on Tuesdays, Wednesdays and Fridays. Because honestly, no one likes Monday morning traffic.
Global Presence & Mindset
Our team members are curated to reflect our global audience and their needs. Meet your international co-workers and expand your network and mindset.
NO Meetings Thursdays
"Blackout Thursdays" because we need time to focus on actual work instead of talking about "the work".
Personal Development
More than a career here. Expect to get coached, mentored and guided for personal and career growth.
Parking Allowance
RM150 monthly parking allowance for everyone. (For those who don't drive Semantan MRT Station is next to us).
Medical, Optical & Dental Benefits
Yearly coverage for outpatient, optical & dental. RM 30,000 hospitalization insurance (with covid coverage) and free RTK test kits.
Additional Info
Experience Level
0 - 3 Years of Experience
Job Specialisation
Digital Marketing
Company Profile
Comfort Works
Comfort Works aims to breathe new life into all of the world’s living space. We do it by creating beautiful, handmade slipcovers that rejuvenate old and tired sofas. We are also building a company that emphasises on people over profits, prioritising culture and work environment that best benefit the ones that matter the most — our people.
Comfort Works was set up with one ultimate goal in mind – to empower homeowners to live beautifully. We are on a steadfast path to convince the world that a beautiful sofa cover is a more sustainable option than buying a new couch. In achieving this, Comfort Works aims to become the world's largest sofa cover provider by 2030.
It is our mission not to just refresh our customers’ living space, but to make them fall back in love with it. If this mission speaks to you, join our team today.
Comfort Works was set up with one ultimate goal in mind – to empower homeowners to live beautifully. We are on a steadfast path to convince the world that a beautiful sofa cover is a more sustainable option than buying a new couch. In achieving this, Comfort Works aims to become the world's largest sofa cover provider by 2030.
It is our mission not to just refresh our customers’ living space, but to make them fall back in love with it. If this mission speaks to you, join our team today.
