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Community Manager

Sales and marketing
Full-time
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Jalan Yap Kwan Seng, Kuala Lumpur

About The Job

About the Role
Colony is currently seeking a Community Manages. This full time position is based in Kuala Lumpur and will report directly to the General Manager.
 
The Community Manager’s primary responsibilities will include (though will not be limited to):
  • Facilitating outstanding guest service
  • Creating a warm and welcoming environment via Colony hospitality initiatives
  • Resolve guest issues with professionalism and patience
  • Act as a key point of contact for guests and visitors providing a professional and outstanding service as well as delivering an exceptional first impression
  • Serve as a primary resource in assisting guests within Colony; whether showing a guest to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks
  • Provide a great environment for our guests by taking pride in continually keeping Colony “show ready” by ensuring the lounges, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times
  • The Community Manager becomes an extension of our guest’s team by delivering their mail, answering their phones, sending their packages, ordering their office supplies, booking their meeting rooms, preparing their meeting rooms and ensuring that they are able to concentrate on their work, while we manage their office needs
  • Serve as a resource for guests seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner
  • Demonstrate a true genuine passion for guest service by proactively seeking ways to surprise and delight our guests and guests, always going above and beyond.
  • Managing community initiatives designed to develop guest relationships
  • Cultivate strong relationships with guests and service providers that further Colony’s credibility and good name
  • Contribute to the overall revenue of Colony by identifying opportunities and actively upselling/cross selling Colony’s products and services, and by assisting our Sales team with tours and site visits
  • Ensures that all daily service charges are captured and entered into the billing system on a daily basis

Job Requirements

Requirements
·        Minimum Bachelor’s Degree in Hospitality Management or Business Management
·        At least 2 years of work experience in a similar capacity
·        Excellent written/verbal communication and presentation skills
·        Strong work ethic and tenacity
·        Exceptional organization skills and multitasking skills
·        Proficient in Microsoft Office and Google Suite
·        Fluent in English, Bahasa Malaysia, and an additional language is a plus

Our Culture

OUR MISSION AND VALUES

OUR MISSION 
To be the best coworking space for our guests with 5 stars first-in-class hospitality and service
 
OUR VALUES 
EXTREME OWNERSHIP 
We practice full ownership of the result of any task we are responsible for by any given deadline. Extreme Ownership means that we are only measured by our results, irregardless of how much effort we put in or any external factors. Results are what we owe to our fellow colleagues. 
 
INTEGRITY 
We stick to our principles and do what we say we will do. We do not do anything that could make anyone question our integrity. We do not steal, cheat on anything even if it's as simple as claims or time sheets, tell lies or untruths or help anyone else inside or outside the company do any of the above. 
 
EMPATHY 
We always take time to put ourselves in the shoes of someone else no matter how difficult to do so at any particular moment. We do not gossip, speak ill or talk bad of colleagues because this would go against this very principle. 
 
GRATITUDE
We always seek to appreciate and reciprocate any good that a colleague, guest, vendor or the company does for us. 
 
TENACITY 
We never give up and work each day like the people in the company depended on it because it is more often than not true. In this modern world we live in, anyone without tenacity is left behind 

OUR STORY

After years in the typical corporate working environment, the team at Colony aims to challenge the dreary and mundane offices that represent our workplaces today with beautiful serviced offices.

At Colony, our commitment to providing the workplace a better environment joins beautifully with our conviction that people should always be taken care of, even when you’re working. So we’ve created a place where not only is the design ‘living’, but the experience at work is too.

So much has changed in the past 20 years, we eat better food, live in better homes, have better healthcare, but one thing that hasn’t change is the way we work. This is where Colony comes in, where experiences are individually crafted to ensure you get the care you deserve at your workplace.

Our brand of luxury is welcoming, personal and human. For us it’s not about status symbols, chasing the latest trends, or gimmicks. It’s about the sense of belonging and being well taken care of. Whether you’re here to work or to play, or even a bit of both, we make it our business to help you feel good, inside and out.

And like all things living, our service changes and adapts to suit the needs of people who walk through our doors. This is where both the physical space, and what happens inside it make you feel great. Where you leave satisfied. And where you feel glad to come to work, seeing your customised order of freshly brewed coffee sitting on your table every morning.

Our purpose at Colony is to raise the standards of what working should be like in the region. We don’t have to sacrifice having a life for a job. We can have both.

We want to transform the work experience with beautiful serviced office spaces, and world-class hospitality; creating the office of the future. 
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