Job Description

• Dealing directly with a potential customer by email/Whatsapp/ Wechat/ social media from China
• Fluent in Mandarin is a must as mostly all customer are from China
• Resolve product and service problem by clarifying the customer complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Able to multitask in a face-paced team environment with the ability to operate flexible hours, including public holiday 

Job Requirements

• Minimum Diploma in Business Administration or equivalent
• Minimum 2 years experience in customer service 
• Able to speak in Mandarin fluently is preferable as the role requires to deal with Mandarin speaking clients
• Able to start immediately will be added advantages.

Additional Info