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APPLICATION SUPPORT (HELPDESK THAI SPEAKING)

CMG Online Sdn Bhd
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RM 2000 - RM 3000

Petaling Jaya

Full-Time

Job Description

  • Analyses and resolves incidents/requests regarding use of application software or hardware.
  • Logs and tracks incidents/requests from identification through resolution in incident management software.
  • Communicates with other service resources involved in resolution to ensure incidents are resolved, requests are fulfilled, and the customer communication is complete.
  • Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
  • Documents resolutions and internal procedures & updates self-help and staff knowledge bases.
  • Creates a positive customer support experience and builds strong relationships through engaged listening and understanding, problem solving, ensuring timely resolution or escalation, communicating promptly on progress, and maintaining a consummately professional attitude.

Job Requirements

  1. Able to speak Thai language and Thai writing skill will be an added advantage.
  2. Candidate must possess at least a Diploma / Degree in IT or equivalent.
  3. Willingness to learn continuously evolving company & industry specific applications, technology, and terminology.
  4. Demonstrated ability & desire to provide first-rate customer service.
  5. Excellent organizational & time management skills with strong attention to detail. Proven analytical & problem-solving skills.  
  6. One to two years working experience in a related field.
  7. Fresh graduate with strong work commitment is encouraged to apply.

Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

General IT


Company Profile

CMG Online Sdn Bhd-logo-image

CMG Online Sdn Bhd

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"CMG Online Sdn Bhd is a leading IT solution company incorporated in Malaysia in the year 2001. The group consists of a number of fully owned IT companies that are recognized locally and internationally for its quality deliverable and enterprise IT projects that contribute to the growth of Malaysia IT infrastructure. The company is ISO 9001, ISO 20000 and CMMi certified.


The group has staff force of more than 300 and continues to grow rapidly due to the demand of professional candidates for its enterprise projects within Malaysia and regional countries. If you are the keen to work with an International Quality Award Winning Company that consists of a team of IT professional, certified PRINCE and PMP project managers, IT subject matter expert in various industries, doctors, business expert, IT architect, retails specialist and others. Please do not hesitate to submit your application today and be part of CMG family.

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company-logo-image

APPLICATION SUPPORT (HELPDESK THAI SPEAKING)

CMG Online Sdn Bhd

RM 2000 - RM 3000

Petaling Jaya

Full-Time

This job is no longer available