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Trademark Renewals Specialist

Legal
Full-Time
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Bayan Baru, Penang

About The Job

As a Trademark Renewal Specialist, your primary objective is to successfully manage the entire trademark renewals process for allocated customer portfolios. 

You will be:
 
  • Responsible for ensuring that trademark renewals are filed and confirmed in a timely manner.
  • Providing technical guidance and experience in supporting customers with completion and execution of trademark renewal formalities (included but not limited to, Powers of Attorney, Affidavits of Use and Original Certificates of Registration)
  • Taking accountability for trademark renewals within multiple jurisdictions for each allocated customer portfolio.

 
The following activities indicate the main components of the job content.: 

Taking Ownership

  • Pro-actively manage renewal formalities across multiple trademark portfolios.
  • Identify and manage instances where changes of ownership are required in order to secure trademark renewals
  • Systematically identify all outstanding actions to complete renewals ahead of the renewal due date. 
  • Pro-actively provide customers with updates on the status of renewals for their trademark portfolio. 
  • Developing deep customer knowledge regarding continuous use of their trademark portfolio. 
  • Manages trademark renewals risk controls. 
  • Maintain accuracy of trademark records in a timely manner.
  • Log, respond and resolve incoming telephone and email queries for your allocated customer portfolio. 


 Succeeding Together

  • Work directly with appointed local agents and Trademark Offices to determine actions required to secure each trademark renewal.
  • Manages time effectively and to help colleagues with workload peaks
  • Actively seeks client feedback to contribute towards customer delight.

 Achieving Excellence

  • Consistently ensure that all trademark renewals are filed ahead of the renewal due date. 

  • Utilize knowledge and expertise in the field of trademark renewals to drive customer delight. 

  • Prepares requests and manages all documents required for filing a trademark renewal and owner changes where applicable 

  • Chases and manages external and internal outstanding documents to ensure that renewals are performed to the required deadlines 

  • Sends relevant responses to clients and agents in relation to queries arising from the renewal and maintenance of trademarks 

  • Updates internal records with relevant supplier/registry/client information efficiently and accurately when required 

Job Requirements


  • 5 years experience in a trademark paralegal role is essential. 
  • Knowledge of trademark renewals requirements in international jurisdictions is desirable. 
  • Strong customer focus and proven record of exceptional service delivery 
  • Demonstrated attention to detail 
  • Ability to work well under pressure 
  • Basic analytical and problem solving skills 
  • Interpersonal communication skills: The ability to develop and maintain positive customer  and business relationships 

Our Culture

WORLD-CLASS GBC

It’s never been a more exciting time to join Clarivate as we build our brand new, state-of-the-art Global Business Center in Penang.  We offer a 9-week initial training program that will set you up for success as well as ongoing training opportunities that will take your career to the next level.  As a new and growing Global Business Center, our Penang location will provide an opportunity to accelerate and develop your career in numerous directions.  With an attractive base salary, a performance-based bonus and an opportunity to participate in our Customer Delight share program, it’s an exciting time to be joining us.  

We’re a values-driven organization and are looking for individuals who share and want to uphold our values:  Aim for greatness, Value every voice and Own your actions.  

PROVIDE INSIGHTS AND ANALYTICS

Clarivate is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We have built some of the most trusted brands across the innovation lifecycle, including the Web of Science™, Cortellis™, DRG, Derwent™, CompuMark™, MarkMonitor™ and Techstreet™. Today, Clarivate is on a bold entrepreneurial mission to help our clients reduce the time from new ideas to life-changing innovations. For more information, please visit clarivate.com.

We employ more than 6000 colleagues in 43 countries.  Clarivate is a public company. We are listed on the New York Stock Exchange under the tickers NYSE: CCC; CCC.WS.  

Clarivate is looking to stand up a world-class Customer Service organization with team members who have the perfect blend of strategic and creative thinking to support our global customers.
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