Job Description

• Responsible for ensuring that trademark renewals are filed and confirmed in a timely manner.
• Providing technical guidance and experience in supporting customers with completion and execution of trademark renewal formalities (included but not limited to, Powers of Attorney, Affidavits of Use and Original Certificates of Registration)
• Taking accountability for trademark renewals within multiple jurisdictions for each allocated customer portfolio.

• Pro-actively manage renewal formalities across multiple trademark portfolios.
• Identify and manage instances where changes of ownership are required in order to secure trademark renewals
• Systematically identify all outstanding actions to complete renewals ahead of the renewal due date. 
• Pro-actively provide customers with updates on the status of renewals for their trademark portfolio. 
• Developing deep customer knowledge regarding continuous use of their trademark portfolio. 
• Manages trademark renewals risk controls. 
• Maintain accuracy of trademark records in a timely manner.
• Log, respond and resolve incoming telephone and email queries for your allocated customer portfolio. 

• Work directly with appointed local agents and Trademark Offices to determine actions required to secure each trademark renewal.
• Manages time effectively and to help colleagues with workload peaks
• Actively seeks client feedback to contribute towards customer delight.

• Consistently ensure that all trademark renewals are filed ahead of the renewal due date. 

• Utilize knowledge and expertise in the field of trademark renewals to drive customer delight. 

• Prepares requests and manages all documents required for filing a trademark renewal and owner changes where applicable 

• Chases and manages external and internal outstanding documents to ensure that renewals are performed to the required deadlines 

• Sends relevant responses to clients and agents in relation to queries arising from the renewal and maintenance of trademarks 

• Updates internal records with relevant supplier/registry/client information efficiently and accurately when required 

Job Requirements

• 5 years experience in a trademark paralegal role is essential. 
• Knowledge of trademark renewals requirements in international jurisdictions is desirable. 
• Strong customer focus and proven record of exceptional service delivery 
• Demonstrated attention to detail 
• Ability to work well under pressure 
• Basic analytical and problem solving skills 
• Interpersonal communication skills: The ability to develop and maintain positive customer  and business relationships 

Company Benefits

Additional Info