Trademark Renewals Service Delivery Manager (NGB)
Clarivate (Malaysia) Sdn Bhd
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RM5K - RM10K
Bayan Baru
Full-Time
Job Description
Accountable for the successful delivery of the trademark renewals service to NGB. The role holder must be able to demonstrate the ability to continuously deliver the trademark renewals service against NGB success criteria.
You will manage a team of trademark renewal specialists.
Principal Duties and Accountabilities
You will manage a team of trademark renewal specialists.
Principal Duties and Accountabilities
Taking Ownership:
- Ensure that all trademark renewals are filed before the renewal due date for NGB’s portfolio through managing team controls
- Report on and understand how to drive performance improvement against KPI’s.
- Accountable for customer retention and trademark renewals revenue for NGB.
Succeeding Together:
- Work with internal stakeholders to improve renewals performance to NGB
- Report on and understand how to drive performance improvement against KPI’s.
- Work with NGB to improve end to end trademark renewals process
- Lead and motivate team members to perform to their full potential, driving a high performance culture.
- Work with appointed local agents and Trademark offices on local trademark renewal trends.
Achieving Excellence:
- Demonstrate an improvement in service to NGB and clients through linking performance to client success criteria
- Provide a deep level of technical support to NGB through communicating and acting upon impact of trademark law updates.
- Ensure that all of NGB’s technical queries are managed through to resolution
Job Requirements
- 10 years experience in trademark field is essential.
- 5 years experience in dealing with Japanese IP Firms is desirable
- Demonstrable track record in improving performance against customer success criteria.
- Ability to lead teams
- Display innovative thinking to improve service delivery
- Adaptability to a dynamic and ambiguous environment
Able to operate on own initiative
Leadership Competencies
Strategic Thinking
Leadership Competencies
Strategic Thinking
- Able to spot opportunities to improve service delivery for NGB
- Works comfortably in an environment of ambiguity and change
Commercial
- Understands commercial framework underpinning the NGB relationship and identifies opportunities to protect gross income
- Implements solutions to ensure that the renewal cycle is risk adverse for NGB.
Takes measures to ensure that renewals are actioned before due date and conveys relevant information to NGB
Client Focus
Client Focus
- Drives team to deliver service improvement initiatives for NGB \
- Can define NGB client success criteria and apply appropriate measures
People Leadership
- Leads and motivates team members to achieve results
- Communicates effectively to gain the commitment and support of all team members
Drive for Results
- Maintains a strong sense of self-belief and a clear commitment to success
- Establishes stretching goals for team members and pushes hard to deliver
- Consistently drives to achieve short and longer term objectives
- Takes ownership to achieve results
Company Benefits
Fun & Engaging Team!
Our team is fun, happy and energized! We practice open communication, healthy team work environment!
Global Exposure
You would learn about global exposure if you join us! You are in the trending industry like Data Analytics and Life Sciences!
Awesome Medical Benefits
Excellent medical benefits all for employees!
Awesome Type of Leaves
We recognize >17 local and regional public holidays! We recognize hard work - we have replacement holidays too! Women get 3 months maternity and more!
Attractive Remuneration
We provide attractive packages for the best hire! We provide extra 3% EPF contribution to all!
Additional Info
Experience Level
1 - 15 Years of Experience
Job Specialisation
Law / Legal Services
Company Profile
Clarivate (Malaysia) Sdn Bhd
Clarivate is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We have built some of the most trusted brands across the innovation lifecycle, including the Web of Science™, Cortellis™, DRG, Derwent™, CompuMark™, MarkMonitor™ and CPA. Today, Clarivate is on a bold entrepreneurial mission to help our clients reduce the time from new ideas to life-changing innovations. For more information, please visit clarivate.com.
We employ more than 8,500 colleagues in 40 countries and we work with over 200 partners to deliver value and success for our customers. Today, Clarivate is a publicly traded company, listed on the New York Stock Exchange under the tickers NYSE: CLVT.
Clarivate is looking to stand up a world-class Customer Service organization with team members who have the perfect blend of strategic and creative thinking to support our global customers.
Trademark Renewals Service Delivery Manager (NGB)
Clarivate (Malaysia) Sdn BhdRM5K - RM10K
Bayan Baru
Full-Time
This job is no longer available