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Team Lead - Mandarin Content Specialist

Creative - Writing
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Bayan Baru, Penang

About The Job

Job Description:  
  • Manage the team the meets/exceeds timeliness targets and schedules, proactively managing team resources, workflow and production processes to individual and team volume, quality and cost targets.Manage the team to continuous improvement of our quality driven operational workflow for translated Chinese patent content by optimising the use of editorial resource to enhance our content, carrying out quality analysis to optimize our workflow and operational practises and providing oversight of the Chinese patent translations.
Team Management:
  • Supervises operations team of 10+ colleagues.
  • Manage and monitor team performance and take responsibility for developing, coaching, managing and motivating team members, identifying technology training and developmental needs for yourself and the team on an on-going basis to achieve the appropriate technical standards.
  • Ensures accuracy, quality, and timeliness of the team's goals and objectives.
  • Managing team resources, workflow and production processes to individual and team volume, quality and cost targets.
  • Manage and maintain all aspects of Editorial quality, ensuring abstracting editorial policies and conventions are defined and adhered to.
  • Assigns and delegates work to staff, and provides appropriate training.
  • Will participate in hiring process, shortlist skilled & stable resources for the respective team.
  • Responsible for meeting assigned schedules and targets.
  • Participates in performance management process for direct reports.
  • Builds, and maintains relationships with internal stakeholders
  • Work towards increasing the employee engagement
  • Encourage staff to take up initiatives that will help improve the overall process efficiency or process quality or will reduce effort in various stages
  • Lead the team to continuously drive the improvement on data quality and efficiency
  • Promote personal safety and taking reasonable care at work, by carrying out the requirements of the law or following recognised codes of practice provided or advised by management to ensure safe working practices.
  • Undertake any other reasonable duties as requested by your line manager/director on a permanent or temporary basis.
Other Key Responsibilities:
  • Lead the team to provide quality assurance checks for the translation of Chinese patents
  • Lead the team to update translations of the translation of Chinese patents
  • Lead the team to analyze quality checks from weekly publications of Chinese patents to drive weekly selection and allocation of names for editorial enhancement.
  • Lead the team to review suggestions applied to local name translation dictionaries, approve valid suggestions and oversee updates to master dictionaries.
  • Lead the team to manage customer cases assigned by the Customer Service Desk and operational requests for translation enhancement, allocate retranslation/enhancement requests and manage any associated updates to the master dictionaries.
  • Lead the team to provide data analysis and reporting from periodic quality benchmarking reviews.
  • Lead the team to  provide analysis and feedback of quality assurance data to drive continuous content improvement.
  • Lead the team to provide analysis and suggestions for process and content improvements as part of the daily role or through participation in project teams.
  • Lead the team to support Chinese patent assignee (PACO) team in reviewing and researching the correct translation of company entities to ensure a joined-up approach to the translation and identification of companies.
  • Work and support other team in Chinese patent operation workflow to ensure the data can be delivered on time and with the expected data quality
  • Take a proactive approach to identifing and resolve problems and initiate escalation of more complex issues to the appropriate groups to ensure value-add content is delivered to production schedules. 
  • Identify and implement process improvement, content and product enhancement opportunities as part of daily role or through participation in project teams.
  • Plan, organise and carry out project work including new product and/ or systems development testing and analysis in conjunction with Product and technology development teams.
Contacts:  Beijing Team, IP Solutions Front End Team (London), Operations Manager First Level Data Operations (Munich), Customer Service Helpdesk, other Clarivate employees as needed.

Job Requirements

  • Strong leadership, supervisory and management skills
  • Understanding of operational management principles, processes and interdependencies
  • Effective time management and organisational skills with the ability to set priorities and achieve deadlines while dealing with multiple assignments
  • Well organised and disciplined with regards policy, procedure and standards
  • Experience of production life-cycles and appreciation of customer requirements for information products, specific to the technology/scientific area
  • Team player with the ability to work under own initiative and work effectively with internal and external contacts, including virtual and off-site teams/vendors or sourcing partners
  • Excellent interpersonal skills
  • Detail-oriented with strong analytical and problem solving skills
  • Excellent numerical skills; oral and written communication skills
  • Strong learning agility, able to learn quickly and apply knowledge to complex and changing work
  • Excellent read and written Chinese (Mandarin) and excellent read, spoken and written English.
  • At least Bachelor’s degree. Relevant Science or Engineering degree or equivalent.
  • Prior experience in managing group of people in a team environment
  • Previous experience in quality control is preferable.
  • Previous experience in data operations is preferable.
  • Visible “can do” approach to work and a positive attitude to change.

Our Culture


It’s never been a more exciting time to join Clarivate as we build our brand new, state-of-the-art Global Business Center in Penang.  We offer a 9-week initial training program that will set you up for success as well as ongoing training opportunities that will take your career to the next level.  As a new and growing Global Business Center, our Penang location will provide an opportunity to accelerate and develop your career in numerous directions.  With an attractive base salary, a performance-based bonus and an opportunity to participate in our Customer Delight share program, it’s an exciting time to be joining us.  

We’re a values-driven organization and are looking for individuals who share and want to uphold our values:  Aim for greatness, Value every voice and Own your actions.  


Clarivate is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We have built some of the most trusted brands across the innovation lifecycle, including the Web of Science™, Cortellis™, DRG, Derwent™, CompuMark™, MarkMonitor™ and Techstreet™. Today, Clarivate is on a bold entrepreneurial mission to help our clients reduce the time from new ideas to life-changing innovations. For more information, please visit

We employ more than 6000 colleagues in 43 countries.  Clarivate is a public company. We are listed on the New York Stock Exchange under the tickers NYSE: CCC; CCC.WS.  

Clarivate is looking to stand up a world-class Customer Service organization with team members who have the perfect blend of strategic and creative thinking to support our global customers.