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IT Desktop Support (Mandarin Speaking)

Clarivate (Malaysia) Sdn Bhd
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RM3000

bayan baru

Full-Time

Job Description

Responsibilities:
·         Provide first level and desktop support for APAC region. Ability to provide on-site and remote support.
·         Maintain and support key infrastructure systems including on-site hardware, conference room technology, Office 365, Exchange, and other applicable systems, services, and applications.
·         Respond promptly and effectively, prioritize requests for technical support via ServiceNow. 
·         Resolve IT cases on a timely manner adhering to SLA agreed upon.
·         Familiar with incident management and change process.
·         Collaborate and work closely with stake holders and to focus on IT improvements and solutions. 

Job Requirements

Qualifications:
·         Fresh graduates are encouraged to apply.
·         Candidate with 1 - 3 years’ experience in a similar role.
·         Degree in IT related field.
·         Mandarin speaking to support China market. 

Core Competencies:
·         Ability to multitask and prioritize.
·         Excellent inter-personal skills.
·         Problem solving capability.
·         Ability to document IT processes and familiar with change management process. 
·         Knowledge of Microsoft Windows 10 and MacOS environments.
·         Knowledge of video conferencing solutions and support (Microsoft Teams).
·         Mobile device support experience; both iOS and Android.
·         Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor authentication).
·         Willingness and enthusiasm to master new hardware, software, and technologies.

Company Benefits

Fun & Engaging Team!

Our team is fun, happy and energized! We practice open communication, healthy team work environment!

Global Exposure

You would learn about global exposure if you join us! You are in the trending industry like Data Analytics and Life Sciences!

Awesome Medical Benefits

Excellent medical benefits all for employees!

Awesome Type of Leaves

We recognize >17 local and regional public holidays! We recognize hard work - we have replacement holidays too! Women get 3 months maternity and more!

Attractive Remuneration

We provide attractive packages for the best hire! We provide extra 3% EPF contribution to all!


Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

Information Technology


Company Profile

Clarivate (Malaysia) Sdn Bhd-logo-image

Clarivate (Malaysia) Sdn Bhd

Clarivate is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We have built some of the most trusted brands across the innovation lifecycle, including the Web of Science™, Cortellis™, DRG, Derwent™, CompuMark™, MarkMonitor™ and CPA. Today, Clarivate is on a bold entrepreneurial mission to help our clients reduce the time from new ideas to life-changing innovations. For more information, please visit clarivate.com.

We employ more than 8,500 colleagues in 40 countries and we work with over 200 partners to deliver value and success for our customers. Today, Clarivate is a publicly traded company, listed on the New York Stock Exchange under the tickers NYSE: CLVT. 

Clarivate is looking to stand up a world-class Customer Service organization with team members who have the perfect blend of strategic and creative thinking to support our global customers.

company-logo-image

IT Desktop Support (Mandarin Speaking)

Clarivate (Malaysia) Sdn Bhd

RM3000

bayan baru

Full-Time

This job is no longer available