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IT Desktop Support (Japanese Speaking)

IT - General
Full-Time
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bayan baru, Penang

About The Job

Responsibilities:
·         Provide first level and desktop support for APAC region. Ability to provide on-site and remote support.
·         Maintain and support key infrastructure systems including on-site hardware, conference room technology, Office 365, Exchange, and other applicable systems, services, and applications.
·         Respond promptly and effectively, prioritize requests for technical support via ServiceNow. 
·         Resolve IT cases on a timely manner adhering to SLA agreed upon.
·         Familiar with incident management and change process.
·         Collaborate and work closely with stake holders and to focus on IT improvements and solutions. 

Job Requirements

Qualifications:
·         Fresh graduates are encouraged to apply.
·         Candidate with 1 - 3 years’ experience in a similar role.
·         Degree in IT related field.
·         Japanese speaking to support Japan market. 

Core Competencies:
·         Ability to multitask and prioritize.
·         Excellent inter-personal skills.
·         Problem solving capability.
·         Ability to document IT processes and familiar with change management process. 
·         Knowledge of Microsoft Windows 10 and MacOS environments.
·         Knowledge of video conferencing solutions and support (Microsoft Teams).
·         Mobile device support experience; both iOS and Android.
·         Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor authentication).
·         Willingness and enthusiasm to master new hardware, software, and technologies.

Our Culture

WORLD-CLASS GBC

It’s never been a more exciting time to join Clarivate as we build our brand new, state-of-the-art Global Business Center in Penang.  We offer a 9-week initial training program that will set you up for success as well as ongoing training opportunities that will take your career to the next level.  As a new and growing Global Business Center, our Penang location will provide an opportunity to accelerate and develop your career in numerous directions.  With an attractive base salary, a performance-based bonus and an opportunity to participate in our Customer Delight share program, it’s an exciting time to be joining us.  

We’re a values-driven organization and are looking for individuals who share and want to uphold our values:  Aim for greatness, Value every voice and Own your actions.  

PROVIDE INSIGHTS AND ANALYTICS

Clarivate is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We have built some of the most trusted brands across the innovation lifecycle, including the Web of Science™, Cortellis™, DRG, Derwent™, CompuMark™, MarkMonitor™ and Techstreet™. Today, Clarivate is on a bold entrepreneurial mission to help our clients reduce the time from new ideas to life-changing innovations. For more information, please visit clarivate.com.

We employ more than 6000 colleagues in 43 countries.  Clarivate is a public company. We are listed on the New York Stock Exchange under the tickers NYSE: CCC; CCC.WS.  

Clarivate is looking to stand up a world-class Customer Service organization with team members who have the perfect blend of strategic and creative thinking to support our global customers.
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