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Inside Sales Account Manager

Sales & Marketing
Full-Time
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Georgetown, Penang

About The Job

  • To achieve/exceed territory sales plan by achieving the desired retention & new business targets 
  • Forecast accurately to your direct manager with constant communication throughout each month 
  • Work efficiently with customers, qualify & execute on new leads and to comply with a pre-defined Clarivate’s sales cycle process which includes the defined process of the CRM tool Salesforce 
  • Be constantly learning and improving upon your understanding of the relevant set of Clarivate products that are sold to the user base. 
  • Ensure you have a strong understanding of competitor products and services and how we can successfully position ourselves against them. 
  • Actively participate in team meetings and events and share best practices of your customer, product and sales knowledge to enhance team collaboration, resource virtualization & productivity 
  • Maintain adequate telephone and MS Teams meeting volumes as defined by Sales Management. 
  • Responsible for creating and updating account profiles, providing quotes and booking deals in Salesforce.com. 
  • Identify potential targets and contact lists for core job roles within existing clients 
  • Execute on quarterly initiatives, integrated marketing campaigns for verticals, blitz campaigns, etc. 
  • Assume responsibility to establish & maintain effective communication & coordination with assigned Field Account Manager & other functional team members 

Job Requirements


  • A self-starter who is not afraid of taking the initiative and generating their own ideas on how to find and grow new business 
  • Language Proficiency - Excellent in both English & local language of the assigned geographical market in verbal/written skills, preferably also equipped with good presentation skills 
  • Persistent and motivated to overachieve against target 
  • Excellent sales, account management and leadership skills 
  • Great organization and time management skills 
  • General knowledge and understanding of utilizing SFDC 
  • The ability to establish & cultivate strong internal & customer focused relationships and work seamlessly within a matrix managed environment 
  • Desire to grow in your career and work in a fast-paced environment 

Education & Work Experiences:
  •  Derwent & CompuMark - Previous experience related to patent business, paralegal support, biotech industry or government agencies is a plus - Fluency in both written & spoken English & Japanese language 
  • Life Sciences – Previous experience related to life sciences products is a plus - Fluency in both written & spoken English & Mandarin language 
  • End Note - Previous experience related to academic consortium & research institute is a plus - Fluency in both written & spoken English & Korean language 
  • Experience working with end customers and local resellers & distributors 
  • 4-year undergraduate college degree in chemistry, ecology, biotech, education or relevant work experience including 2 years of sales experience in a hybrid sales role as both hunter & farmer 
  • Curious, flexible and competitive 
  • Enthusiastic and energetic self-starter 
  • Ability to work independently and contribute in a team environment 
  • Proficiency in MS Teams, Salesforce.com, MS Word, PowerPoint, and Excel applications is preferred 

Our Culture

WORLD-CLASS GBC

It’s never been a more exciting time to join Clarivate as we build our brand new, state-of-the-art Global Business Center in Penang.  We offer a 9-week initial training program that will set you up for success as well as ongoing training opportunities that will take your career to the next level.  As a new and growing Global Business Center, our Penang location will provide an opportunity to accelerate and develop your career in numerous directions.  With an attractive base salary, a performance-based bonus and an opportunity to participate in our Customer Delight share program, it’s an exciting time to be joining us.  

We’re a values-driven organization and are looking for individuals who share and want to uphold our values:  Aim for greatness, Value every voice and Own your actions.  

PROVIDE INSIGHTS AND ANALYTICS

Clarivate is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We have built some of the most trusted brands across the innovation lifecycle, including the Web of Science™, Cortellis™, DRG, Derwent™, CompuMark™, MarkMonitor™ and Techstreet™. Today, Clarivate is on a bold entrepreneurial mission to help our clients reduce the time from new ideas to life-changing innovations. For more information, please visit clarivate.com.

We employ more than 6000 colleagues in 43 countries.  Clarivate is a public company. We are listed on the New York Stock Exchange under the tickers NYSE: CCC; CCC.WS.  

Clarivate is looking to stand up a world-class Customer Service organization with team members who have the perfect blend of strategic and creative thinking to support our global customers.
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