Hiring Legal/Trademark/IP Service delivery manager
Clarivate (Malaysia) Sdn Bhd
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Undisclosed
Bayan Baru
Full-Time
Job Description
Accountable for the successful delivery of the trademark renewals service to NGB. The role holder must be able to demonstrate the ability to continuously deliver the trademark renewals service against NGB success criteria.
You will manage a team of trademark renewal specialists
You will manage a team of trademark renewal specialists
This role is accountable for leading a team of service experts who are tasked with supporting, retaining and growing customer relationships, working with global teams to ensure completion of patent annuity renewals, and continually improving processes and procedures related to patent annuity services.
The individual in this role brings an expertise in strong customer service, execution of renewals, and is adept at inspiring others to follow a customer-driven vision and approach. They also bring previous success with creating a high performing, engaging, and empowering organizational environment.
The position requires exceptional customer service skills and a strong desire to be on a continual journey of learning a variety of products, content types and customer “personas”. Mastery of spoken and written English, having a positive and friendly demeanor, great problem-solving skills, and both confidence and poise in all customer interactions, particularly via phone, are a must. Additional language skills are a plus.
Job Requirements
Skills and Experience:
- Bachelor’s degree in Business, Legal, or other related field and a minimum of 10 years progressive experience in trademark field / IP Service Delivery, or equivalent combination of education and experience, preferably with MDC &/or IPAN product lines
- Demonstrable track record in improving performance against customer success criteria.
- Ability to lead teams
- Display innovative thinking to improve service delivery
- Adaptability to a dynamic and ambiguous environment
- Able to operate on own initiative
- Minimum of five (5) years of experience as a practitioner for Renewals Services and Support roles
- Minimum of four (4) years of leadership experience managing high-performing teams
- Advanced proficiency in Microsoft Office Suite including Excel and Power Point
- Knowledge of one or more CRM systems (SalesForce, Netsuite, Oracle)
- Excellent problem-solving skills required
- Quick learner, self-driven with a hunger for driving positive change and with a clear focus on high quality and business profitability
- Ability to effectively navigate a virtual highly matrixed and global environment
- Proven ability to effectively lead, mentor, coach, develop and inspire employees and teams
- Holistic (systems) thinker
- Excellent planning and organizational skills, effective delegation and prioritization skills
- Strong leadership skills in customer centric culture with personal ownership and accountability for all actions
- Strong relationship skills interacting at all levels of the organization and executing on delivery of commitments; flexible, adaptive, and works well within a changing environment
- Excellent written and verbal communication skills in English language
- Experience in maximizing staff performance to lead and effectively manage teams to include leadership, organizational and supervisory skills
- Competent project management experience delivering to defined deadlines across a broad range of products and services
- Desire to remain in and grow an exciting career within a dynamic, innovative company
Company Benefits
Fun & Engaging Team!
Our team is fun, happy and energized! We practice open communication, healthy team work environment!
Global Exposure
You would learn about global exposure if you join us! You are in the trending industry like Data Analytics and Life Sciences!
Awesome Medical Benefits
Excellent medical benefits all for employees!
Awesome Type of Leaves
We recognize >17 local and regional public holidays! We recognize hard work - we have replacement holidays too! Women get 3 months maternity and more!
Attractive Remuneration
We provide attractive packages for the best hire! We provide extra 3% EPF contribution to all!
Additional Info
Experience Level
4 - 15 Years of Experience
Job Specialisation
Law / Legal Services
Company Profile
Clarivate (Malaysia) Sdn Bhd
Clarivate is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We have built some of the most trusted brands across the innovation lifecycle, including the Web of Science™, Cortellis™, DRG, Derwent™, CompuMark™, MarkMonitor™ and CPA. Today, Clarivate is on a bold entrepreneurial mission to help our clients reduce the time from new ideas to life-changing innovations. For more information, please visit clarivate.com.
We employ more than 8,500 colleagues in 40 countries and we work with over 200 partners to deliver value and success for our customers. Today, Clarivate is a publicly traded company, listed on the New York Stock Exchange under the tickers NYSE: CLVT.
Clarivate is looking to stand up a world-class Customer Service organization with team members who have the perfect blend of strategic and creative thinking to support our global customers.
Hiring Legal/Trademark/IP Service delivery manager
Clarivate (Malaysia) Sdn BhdUndisclosed
Bayan Baru
Full-Time
This job is no longer available