Job Description
Tasks/duties:
· Apply data validation to patent documents in line with editorial policies and conventions.
· Identify patents that relates to the same invention
· Achieve production volume and quality targets in the expected timeline.
· Recording of performance against target.
· Maintain awareness of current developments in own technology areas.
· Achieve and maintain consistent quality standards.
· Manage customer cases assigned by the Customer Service Desk and operational requests.
· Provide data analysis and reporting from periodic quality benchmarking reviews.
· Provide analysis and feedback of quality assurance data to drive continuous content improvement.
· Provide analysis and suggestions for process and content improvements as part of daily role or through participation in project teams.
· Provide quality assurance checks and necessary update for the translation of assignee, inventor, agent names translations and address data.
· Provide quality assurance checks and necessary update for the master dictionary.
· Undertake any other reasonable duties as requested by your manager on a permanent or temporary basis.
Contacts: Beijing Team, IP Solutions Front End Team (London), Operations Manager First Level Data Operations (Munich), Customer Service Helpdesk, other Clarivate employees as needed.
Job Requirements
Qualifications/Skills/Experience:
- Excellent read and written Chinese (Mandarin) and excellent read, spoken and written English.
- An Engineering related degree required; masters/advanced degree preferred.
- Excellent skill on image recognition
- Excellent written and verbal communication skills.
- Previous experience in quality control is preferable.
· A customer-driven approach and good commercial awareness.
· Effective time management end organisational skills with the ability to set priorities and achieve deadlines and targets.
· A team player with the ability to work under own initiative, driving concept to conclusion.
· Excellent interpersonal skills.
· Problem identification and solving skills.
· Taking an active role within the team to ensure targets are met.
· Visible “can do” approach to work and positive attitude to change.