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Contract Specialist

Sales (Corporate, Real Estate, Telesales, etc.)
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Bayan Baru, Penang

About The Job

·         Draft and negotiate terms and conditions for order forms, software licenses, SAAS licenses, professional service agreements, master services agreements, statements of work and non-disclosure agreements for Clarivate’s products and/or services according to department and corporate Legal guidelines.
·         Actively lead and manage resolution of contractual inquiries as the main contact for customer contract-related requests and issues, consulting with subject matter experts such as Legal, Compliance, Privacy, Sales, Product or IT as needed.  
·         Provide exceptional customer service by assisting with contract-related inquiries and contributing to the finalization of the sales cycle.
·         Mitigate risk and support sales cycle through development of improved and optimal processes and policy guidelines for effective contract management.
·         Maintain global agreements databases ensuring appropriate documentation is signed and necessary approvals obtained in compliance with risk policy and internal controls in conjunction with Sarbanes Oxley and local statutory requirements.
·         Contribute to the maintenance and enhancement of digital CLM, contract systems, CRM systems, contract databases and other related systems.
·         Partner with Sales, Operations, Finance, Legal and other internal teams to drive projects and ensure extraordinary customer experience.

Job Requirements

·         Bachelors/University level degree with 2-5 years’ experience in contracting operations required. Training or education in law, paralegal skills, negotiation, or legal writing, including IAACM or similar certification, desirable.

·         Excellent communication, influencing and presentation skills, negotiation skills coupled with exceptional written/verbal communication abilities and attention to detail.

·         Excellent organizational and time management skills to prioritize and manage numerous tasks quickly, accurately, and efficiently in a fast-paced environment and under deadline pressure.
·         Adaptable to our ever-changing business and eager to learn. 

·         Good knowledge of sales processes, contract management, and basic legal knowledge.

·         Demonstrated ability to develop and maintain client relationships with above-average customer service.

·         Technical: Must be adept in use of MS Office - particularly advanced skills in Excel, Power Point, SharePoint; internet and email; order processing systems, and CRM/CLM tools such as Salesforce or Apttus.

Our Culture


It’s never been a more exciting time to join Clarivate as we build our brand new, state-of-the-art Global Business Center in Penang.  We offer a 9-week initial training program that will set you up for success as well as ongoing training opportunities that will take your career to the next level.  As a new and growing Global Business Center, our Penang location will provide an opportunity to accelerate and develop your career in numerous directions.  With an attractive base salary, a performance-based bonus and an opportunity to participate in our Customer Delight share program, it’s an exciting time to be joining us.  

We’re a values-driven organization and are looking for individuals who share and want to uphold our values:  Aim for greatness, Value every voice and Own your actions.  


Clarivate is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We have built some of the most trusted brands across the innovation lifecycle, including the Web of Science™, Cortellis™, DRG, Derwent™, CompuMark™, MarkMonitor™ and Techstreet™. Today, Clarivate is on a bold entrepreneurial mission to help our clients reduce the time from new ideas to life-changing innovations. For more information, please visit

We employ more than 6000 colleagues in 43 countries.  Clarivate is a public company. We are listed on the New York Stock Exchange under the tickers NYSE: CCC; CCC.WS.  

Clarivate is looking to stand up a world-class Customer Service organization with team members who have the perfect blend of strategic and creative thinking to support our global customers.