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Content Specialist - Chinese Patent Content

Operations and admin
Full-time
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Georgetown, Penang

About The Job


  • Analyze quality checks from weekly publications of Chinese patents to drive weekly selection and allocation of translated patent records for editorial enhancement.
  • Review editorial suggestions applied to local translation dictionaries, approve valid suggestions and oversee updates to master dictionaries.
  • Review and approve suggestions and manage updates to the translation memory.
  • Manage customer cases assigned by the Customer Service Desk and operational requests for translation enhancement, allocate retranslation/enhancement requests and manage any associated updates to the master dictionaries and translation memory.
  • Provide data analysis and reporting from periodic quality benchmarking reviews.
  • Provide analysis and feedback of quality assurance data to external vendors to drive continuous content improvement.
  • Provide analysis and suggestions for process and content improvements as part of daily role or through participation in project teams.
  • Provide quality assurance checks for the translation of assignee, inventor, agent names translations and address data.
  • Support Chinese patent assignee (PACO) team in reviewing and researching the correct translation of company entities to ensure a joined-up approach to the translation and identification of companies.
  • Undertake any other reasonable duties as requested by your manager on a permanent or temporary basis.
 
Contacts:  Beijing Team, IP Solutions Front End Team (London), Operations Manager First Level Data Operations (Munich), Customer Service Helpdesk, other Clarivate employees as needed.

Job Requirements

  1. Excellent read and written Chinese (Mandarin) and excellent read, spoken and written English. 
  2. A Science, Engineering or Bioscience related degree required; masters/advanced degree preferred.
  3. Excellent written and verbal communication skills.
  4. Previous experience in quality control is preferable.
  5. A customer-driven approach and good commercial awareness.
  6. Effective time management and organizational skills with the ability to set priorities and achieve deadlines and targets.
  7. A team player with the ability to work under own initiative, driving concept to conclusion.
  8. Excellent interpersonal skills.
  9. Problem identification and solving skills.
  10. Visible “can do” approach to work and positive attitude to change.

Our Culture

WORLD-CLASS GBC

It’s never been a more exciting time to join Clarivate as we build our brand new, state-of-the-art Global Business Center in Penang.  We offer a 9-week initial training program that will set you up for success as well as ongoing training opportunities that will take your career to the next level.  As a new and growing Global Business Center, our Penang location will provide an opportunity to accelerate and develop your career in numerous directions.  With an attractive base salary, a performance-based bonus and an opportunity to participate in our Customer Delight share program, it’s an exciting time to be joining us.  

We’re a values-driven organization and are looking for individuals who share and want to uphold our values:  Aim for greatness, Value every voice and Own your actions.  

PROVIDE INSIGHTS AND ANALYTICS

Clarivate is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We have built some of the most trusted brands across the innovation lifecycle, including the Web of Science™, Cortellis™, DRG, Derwent™, CompuMark™, MarkMonitor™ and Techstreet™. Today, Clarivate is on a bold entrepreneurial mission to help our clients reduce the time from new ideas to life-changing innovations. For more information, please visit clarivate.com.

We employ more than 6000 colleagues in 43 countries.  Clarivate is a public company. We are listed on the New York Stock Exchange under the tickers NYSE: CCC; CCC.WS.  

Clarivate is looking to stand up a world-class Customer Service organization with team members who have the perfect blend of strategic and creative thinking to support our global customers.
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