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Collections Analyst

Accounting & Finance
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Bayan Baru, Penang

About The Job

  • Responsible for the cash collection of a designated customer portfolio using Collection, CRM and ERP software.  Activities include contacting the customer by e-mail and phone to secure payment and resolve billing disputes in a manner that is fair and timely.  You will also maximize receivable recoveries as well as providing professional and attentive service that preserves the ongoing relationship with each customer.
  • Responsible for problem solving any customer issues with the customer while ascertaining the nature and reason behind the payment concerns or disputes.
  • Escalate problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions.
  • Works and assists all Team members whenever necessary or relevant to insure maximum cash flow, minimum risk and customer satisfaction.
  • Ability to understand and meet monthly goals and targets as set by Management.

Job Requirements

  • Preferred university degree; 2 years of experience may substitute for some college.
  • Minimum 2 years high volume Business 2 Business Collections experience

Our Culture


It’s never been a more exciting time to join Clarivate as we build our brand new, state-of-the-art Global Business Center in Penang.  We offer a 9-week initial training program that will set you up for success as well as ongoing training opportunities that will take your career to the next level.  As a new and growing Global Business Center, our Penang location will provide an opportunity to accelerate and develop your career in numerous directions.  With an attractive base salary, a performance-based bonus and an opportunity to participate in our Customer Delight share program, it’s an exciting time to be joining us.  

We’re a values-driven organization and are looking for individuals who share and want to uphold our values:  Aim for greatness, Value every voice and Own your actions.  


Clarivate is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We have built some of the most trusted brands across the innovation lifecycle, including the Web of Science™, Cortellis™, DRG, Derwent™, CompuMark™, MarkMonitor™ and Techstreet™. Today, Clarivate is on a bold entrepreneurial mission to help our clients reduce the time from new ideas to life-changing innovations. For more information, please visit

We employ more than 6000 colleagues in 43 countries.  Clarivate is a public company. We are listed on the New York Stock Exchange under the tickers NYSE: CCC; CCC.WS.  

Clarivate is looking to stand up a world-class Customer Service organization with team members who have the perfect blend of strategic and creative thinking to support our global customers.