Job Description

• Responsible for the cash collection of a designated customer portfolio using Collection, CRM and ERP software.  Activities include contacting the customer by e-mail and phone to secure payment and resolve billing disputes in a manner that is fair and timely.  You will also maximize receivable recoveries as well as providing professional and attentive service that preserves the ongoing relationship with each customer.
• Responsible for problem solving any customer issues with the customer while ascertaining the nature and reason behind the payment concerns or disputes.
• Escalate problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions.
• Works and assists all Team members whenever necessary or relevant to insure maximum cash flow, minimum risk and customer satisfaction.
• Ability to understand and meet monthly goals and targets as set by Management.

Job Requirements

• Preferred university degree; 2 years of experience may substitute for some college.
• Minimum 2 years high volume Business 2 Business Collections experience

Company Benefits

Additional Info