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Advanced Order Management Analyst (Night shift)

Operations & Admin
Full-Time
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bayan baru, Penang

About The Job

Role Responsibilities:
Reporting into the functional lead you will be responsible for the following:
• To manage the daily handling of Orders and Credits, ensuring accuracy and timeliness in current order to cash workflow. 
• Handling unique and complex order/credit requests.
• Manage internal queries via Saleforce.com (SFDC) Case Management functionality.
• To liaise with other internal departments to resolve issues in a timely manner via meetings (phone or face to face) or SFDC Case Management functionality.
• Assist with department and company projects and initiatives
• Assist and manage with Global Team Reporting and Metrics, analyzing data and reporting
• Assist with system user acceptance testing
• To ensure that system & operational issues are communicated appropriately
• Maintain knowledge of both Sales and Order Management & Billing

Job Requirements

Qualifications:
• University level degree or equivalent required, experience in finance or accounting would be preferred.
• 2-3 years direct experience preferred with order to cash, billing/invoicing or subscription management with a good knowledge of CRM sales systems and/or Order to Cash/Billing system
• Good overall business knowledge
• Good knowledge of Order Management processes and business systems including SFDC preferable.
• Effective communication skills
• Excellent organizational and time management skills
• Research skills and able to work on own initiative
• Personality: Self-driven, results-oriented with a positive outlook and a clear focus on high quality and performance.
• Keen for new experience, responsibility and accountability.
• Able to get on with others and be a team-player.


Our Culture

WORLD-CLASS GBC

It’s never been a more exciting time to join Clarivate as we build our brand new, state-of-the-art Global Business Center in Penang.  We offer a 9-week initial training program that will set you up for success as well as ongoing training opportunities that will take your career to the next level.  As a new and growing Global Business Center, our Penang location will provide an opportunity to accelerate and develop your career in numerous directions.  With an attractive base salary, a performance-based bonus and an opportunity to participate in our Customer Delight share program, it’s an exciting time to be joining us.  

We’re a values-driven organization and are looking for individuals who share and want to uphold our values:  Aim for greatness, Value every voice and Own your actions.  

PROVIDE INSIGHTS AND ANALYTICS

Clarivate is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We have built some of the most trusted brands across the innovation lifecycle, including the Web of Science™, Cortellis™, DRG, Derwent™, CompuMark™, MarkMonitor™ and Techstreet™. Today, Clarivate is on a bold entrepreneurial mission to help our clients reduce the time from new ideas to life-changing innovations. For more information, please visit clarivate.com.

We employ more than 6000 colleagues in 43 countries.  Clarivate is a public company. We are listed on the New York Stock Exchange under the tickers NYSE: CCC; CCC.WS.  

Clarivate is looking to stand up a world-class Customer Service organization with team members who have the perfect blend of strategic and creative thinking to support our global customers.
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