Role Responsibilities:
Reporting into the functional lead you will be responsible for the following:
• To manage the daily handling of Orders and Credits, ensuring accuracy and timeliness in current order to cash workflow. 
• Handling unique and complex order/credit requests.
• Manage internal queries via Saleforce.com (SFDC) Case Management functionality.
• To liaise with other internal departments to resolve issues in a timely manner via meetings (phone or face to face) or SFDC Case Management functionality.
• Assist with department and company projects and initiatives
• Assist and manage with Global Team Reporting and Metrics, analyzing data and reporting
• Assist with system user acceptance testing
• To ensure that system & operational issues are communicated appropriately
• Maintain knowledge of both Sales and Order Management & Billing

Qualifications:
• University level degree or equivalent required, experience in finance or accounting would be preferred.
• 2-3 years direct experience preferred with order to cash, billing/invoicing or subscription management with a good knowledge of CRM sales systems and/or Order to Cash/Billing system
• Good overall business knowledge
• Good knowledge of Order Management processes and business systems including SFDC preferable.
• Effective communication skills
• Excellent organizational and time management skills
• Research skills and able to work on own initiative
• Personality: Self-driven, results-oriented with a positive outlook and a clear focus on high quality and performance.
• Keen for new experience, responsibility and accountability.
• Able to get on with others and be a team-player.