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Customer Service Executive

Retail
Full-time
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Petaling Jaya, Selangor

About The Job

You will be responsible to help our customers solve issues with their purchases, complaints, product exchanges & refunds to ensure all our customers get only the best shopping experience with us.

Job Requirements

Experience with customer service is a plus. Ability to converse both verbally and in writing in English & Bahasa Malaysia is a must. Mandarin is a bonus but not compulsory. Most importantly we want someone genuinely passionate about helping our customers solve their problems and maintain high service standards expected of us. We will require you to respond to all customer inquiries & complains via email, phone calls and social media.

Job Description:-
1) Handling all inbound calls and emails pertaining to customer inquiries, feedback and other raising issues related to the company service.
2) Be the first line of contact with social media commenters to provide basic replies pertaining  to products, pricing, promotions and other inquiries.
3) Identify and propose new creative ways to utilize social media to strengthen marketing, sales and customer engagements.
4) Assistance in other projects and assignments as required from time to time.
5) Assistance in order fulfillment in the warehouse when in shortage of manpower. 

Our Culture

WHAT WE DO

Christy Ng is a celebrated Malaysian based accessories designer, with shoes as her core speciality – distributing quality footwear offline and online. We are an online start-up at the core. 
 
As a rapid growing brand, we are hiring talents who have a passion in the online industry to join our team. The students we work with at Christy Ng deals with various aspects of business operations, from management, marketing, branding, and customer service.
 
Join us and be a part of the team, we believe you will find that amazing things do happen here.

WHY JOIN US?

Join us as we build one of the most successful fashion footwear shoe ecommerce & retail companies in the country. This job may just change your life!
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