Job Description

• We are servicing Customers from Taiwan
• Mandarin Speaking Skills is a need to interact with Customers from Taiwan
• Provide services information, attend to customers' inquiries and complaints, through Telephone and e-mail.
• Ensure appropriate booking changes to resolve the customer's problem.
• Keep the customer's interaction or transaction's records, including details of inquiries, complaints or comments, and actions are taken.
• Liaise with attractions/service operators
• Review policy terms to determine whether to handle compliance.
• Strengthen and improve the current process.
• To ensure service is satisfactory to customers.
• Follow the company's processes and procedures.

Job Requirements

• Minimum Education: SPM / "O" Level & higher 
• Fresh graduates are encouraged to apply
• Must able to speak in English + Mandarin/Cantonese
• Proficient in English (both verbal and written) is mandatory
• Good communications and interpersonal skills
• 1 year experience in sales/retail operations/customer service/ chat online is an added advantage

Additional Info