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Customer Service Executive

Customer Service
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Puchong, Selangor

About The Job

  • Communicating with clients and customers about their experiences with a product or service.
  • Providing advice on purchasing products or services.
  • Responding to client or customer questions about properly using or accessing a product or service.
  • Listening to customer or client complaints or concerns and working to resolve their issues. 
  • Updates customer data or other relevant information into the relevant systems accurately. 
  • Maintaining a good calendar for scheduled appointment or meeting clients. 
  • Identify the service gaps and gather customer feedbacks for improvement plan. 
  • To perform any other tasks assigned by the management as and when required. 

Job Requirements

  • Candidate must possess at least secondary SPM level. 
  • Exposure to customer-oriented environment and /or call center experience. 
  • Knowledge of principles and processes for providing customer and personal services. 
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 
  • Interested and good understand in product and service knowledge. 
  • Willingness and desire to work in Beauty Industry. 

Our Culture


The story began in 2011 with a few passionate individuals who decided to change the beauty game in Malaysia. Bubble Gum X (formerly known as House Of Wax) is not just a brand or a company, it has become a community for women (and men!) to focus on looking after themselves. Our mission has remained the same for the past decade, and it is to advocate self-care and to empower people to look and be their best selves.

The ‘X’ in Bubble Gum X represents our ever-changing and ever-expanding range of products and services - all aimed to improve our everyday lives. We offer high quality yet affordable beauty services for everyone - from hair removal treatments like waxing and Laser X, lash extensions and nail care. We also have a range of products that are carefully curated for post-treatment and at-home care. It doesn’t stop there, we have so much more up our sleeves and we are continuously working hard towards our mission.

From humble beginnings, we have now grown an army of passionate people and a strong community.


Humor is what bonds us. We’re serious when need be, but other times we are cracking jokes and laughing out loud.

We know how to have fun and get the job done at the same time. We believe that laughter is infectious and that’s why we’re not afraid to channel our inner child every once in a while.

Warm & Genuine
Every customer who steps foot into our studio is greeted with a warm welcome and we carry that same energy into each service we provide. You can trust us to be sincere and professional at the same time.

Honest & Down To Earth
We don’t want our customers to feel the pressure to look or be perfect - because none of us are. We want to provide a comfortable environment so you can be yourself and relax knowing that we’ll take good care of you.