Technology Support (Optic Fibre)
Brandt International
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RM 2500 - RM 3000
KL
Full-Time
Job Description
- Manage and complete fiber installation with comply to SOP.
- Troubleshoot and perform service restoration for internet service and devices with stipulated SLA.
- Solving customer problems and complaints.
- Identify sales opportunities and upsell products.
- Meet performance target for NPS and sales value.
- Coordinating complex and multi-parties service delivery beyond fiber (WiFi solutioning , Smart Home)
- Attend periodic training to sharpen skills and knowledge related to fiber, smart devices and computing.
Job Requirements
- Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Computer Science / Information Technology
- Preferably at least 2 years of related working experience in fiber and computing & networking.
- Good communication skills in English, Malay, Chinese language.
- Candidate should possess own transport and willing to travel within KL / Selangor area.
Company Benefits
Flexible Working Enviroument
Casual dress code, multiple company internal activite and events and trainings provided within the organization
Medical and Life Insurance
Medical, accident and life Insurance coverage included.
Annual Leaves
Annual Leave entitlement according to period of service durations with company
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 7 Years of Experience
Job Specialisation
Hardware / Network / Infrastructure (On-Premises / Cloud), Pre-Sales / IT Business Analyst / Business Intelligence, System & IT Helpdesk / Database Administrator
Company Profile
Brandt International
Brandt is a Business Transformation Consulting and Outsourcing company, focused on enabling clients to positively transform their customer service strategy and operational efficiency through improving the quality, performance and efficiency of the approach and people to deliver an improved customer experience.
Built on the company’s core expertise, Brandt helps organizations achieve enhanced customer satisfaction and loyalty through transforming the approach, performance, quality and efficiency of the organization and its people.
In addition, Brandt focuses on improving the customer management, quality and performance of individuals, teams and functions in delivering world class operational standards in Customer Management Excellence.
Brandt works with organizations to integrate strategies across their business functions to support their customers. We are the “final enabler” to help organization achieve operational efficiencies aligned to their business strategy.
Technology Support (Optic Fibre)
Brandt InternationalRM 2500 - RM 3000
KL
Full-Time
This job is no longer available