Dispute Associate
Brandt International
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RM 2400 - RM 2800
Bangsar South
Full-Time
Job Description
- Primarily act as the interface between buyer and seller, setting realistic expectations, resolving fulfillment related problems and providing support to the customer ensuring a high level of satisfaction.
- Ensure resolution of fulfillment related problems and disputes
- Provide an effective solution for customer disputes issue
- Assisting in developing and improving existing dispute process
- Assume additional responsibilities as assigned
- To take on ad-hoc projects/assignments
- Undertake any other duties as-and-when assigned by Management.
Job Requirements
- Possess Diploma, minimum 1 year of contact centre experience, mainly in customer service industry.
- Both fresh graduates or experienced applicants are welcome (we can discuss the entry level based on your previous experience)
- Strong communication skills in email, face-to-face conversation and messenger discussion
- Strong logical thinking and problem-solving skills at all times
- Good team player, positive attitude and eager to learn
Company Benefits
Flexible Working Enviroument
Casual dress code, multiple company internal activite and events and trainings provided within the organization
Medical and Life Insurance
Medical, accident and life Insurance coverage included.
Annual Leaves
Annual Leave entitlement according to period of service durations with company
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 3 Years of Experience
Job Specialisation
Customer Service
Company Profile
Brandt International
Brandt is a Business Transformation Consulting and Outsourcing company, focused on enabling clients to positively transform their customer service strategy and operational efficiency through improving the quality, performance and efficiency of the approach and people to deliver an improved customer experience.
Built on the company’s core expertise, Brandt helps organizations achieve enhanced customer satisfaction and loyalty through transforming the approach, performance, quality and efficiency of the organization and its people.
In addition, Brandt focuses on improving the customer management, quality and performance of individuals, teams and functions in delivering world class operational standards in Customer Management Excellence.
Brandt works with organizations to integrate strategies across their business functions to support their customers. We are the “final enabler” to help organization achieve operational efficiencies aligned to their business strategy.
Dispute Associate
Brandt InternationalRM 2400 - RM 2800
Bangsar South
Full-Time
This job is no longer available