Job Description

WE RECRUIT 

• Provide knowledgeable answers to customer phone, e-mail and live chat as well as social media inquiries regarding products, brand and etc
• Assist clients on order-on-line
• Deal with orders in the back office and liaise with logistics
• Follow-up on orders and liaise with customers, repair services, buyers etc
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
• Manage ongoing customer relationships
• Develop collaborative, positive working relationships among the team members
• Assist customers with after-sales service issues
• Be a primary contact for customer inquiries about our products and brand
• Able to communicate concisely our company policies to client
• Maintain and update regular client correspondence

Job Requirements

• Minimum of 2 years’ experience in customer service for a luxury company, preferably in fashion industry
• Strong e-Commerce background
• Must be a sales-oriented person
• Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications / advertising program
• Outstanding written and verbal communication skills, great phone etiquette and elevated speech
• Proactive personality and self-motivator
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment
• Proven to be organized, methodical, rigorous
• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
• Team player able to develop great relations with co-workers
• Required languages :  English, Bahasa Malaysia, Mandarin
• Required Skills :  e-Commerce / Digital Marketing, Advanced Excel

WE OFFER

Company Benefits

Additional Info