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e-Commerce Customer Service Representative

Operations and admin
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Taman Connaught, Cheras, Kuala Lumpur

About The Job


Reporting to the e-Commerce Manager, as the e-Commerce Customer Service Representative, you are responsible for enhancing all aspects of the e-Commerce purchase striving to provide our clients an outstanding luxury experience. On a daily basis, you work on bringing the Bonia journey to life within our online store by exceeding their expectations. In this e-Commerce and After-sales role, you will be a primary contact by phone / email / Live chat / Chat box for customer inquiries about our products, brand and services.

The ideal candidate will be a quick and enthusiastic learner who has the ability to multitask. 

Main Responsibilities:
  • Provide knowledgeable answers to customer phone, e-mail and live chat as well as social media inquiries regarding products, brand and etc
  • Assist clients on order-on-line
  • Deal with orders in the back office and liaise with logistics
  • Follow-up on orders and liaise with customers, repair services, buyers etc
  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
  • Manage ongoing customer relationships
  • Develop collaborative, positive working relationships among the team members
  • Assist customers with after-sales service issues
  • Be a primary contact for customer inquiries about our products and brand
  • Able to communicate concisely our company policies to client
  • Maintain and update regular client correspondence

Job Requirements

  • Minimum of 2 years’ experience in customer service for a luxury company, preferably in fashion industry
  • Strong e-Commerce background
  • Must be a sales-oriented person
  • Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications / advertising program
  • Outstanding written and verbal communication skills, great phone etiquette and elevated speech
  • Proactive personality and self-motivator
  • Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment
  • Proven to be organized, methodical, rigorous
  • Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
  • Team player able to develop great relations with co-workers
  • Required languages :  English, Bahasa Malaysia, Mandarin
  • Required Skills :  e-Commerce / Digital Marketing, Advanced Excel


A fast paced and cozy working environment, filled with passionate individuals within a growing team. You will have a chance to gather valuable knowledge of the commercial market and the luxury sector which will pave the way for your future career.
If you are passionate about standing for quality over quantity, we want to speak to you!

Our Culture


Established since 1974, BONIA, the international luxury brand and leather specialist, has created a trademark legend in the fashion industry, achieving numerous milestones among the many accolades it receives. BONIA has been building its identity consistently and constantly as well as earned its prestige by highlighting the three principals of its brand at all time- that’s Modern, Elegant and Contemporary.

Join a rapidly expanding public listed company on the Main Market of Bursa Malaysia, which involves in manufacturing, marketing, retailing and distributing luxury leatherwear, footwear, men’s apparels and accessories.  BONIA Group has a network of over 1,000 sales outlets and 190 standalone boutiques throughout the world including countries such as Singapore, Malaysia, China, Taiwan, Japan, Vietnam, Thailand, Myanmar, Cambodia, Indonesia, Brunei, Kuwait and the Kingdom of Saudi Arabia.  The Group continues to develop its global presence by forging strong networks with key partners around the world.
In addition to its flagship fashion label, BONIA, the Group is also behind successful brands such as SEMBONIA, and holds the license to distribute international labels such as Santa Barbara Polo & Racquet Club, Valentino Rudy, The Savile Row Company, Braun Buffel and Renoma.


We are a public listed company engaged in design, distribution and export of a wide variety of fashionable leather products. In line with our rapid expansion, we are seeking competent, dedicated and experienced candidate to join our company to grow!