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Telemarketing & Customer Care Representative (Operations Division)

Operations and admin
Full-time
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Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur

About The Job

  • Ensure all clients’ information are professionally stored, kept & up to date
  • Promptly respond to enquiries & requests
  • Conduct good follow up procedures 
  • Monitor frequency of clients’ visitation & clients are being serviced by Beauty Professionals
  • Answer incoming calls and conduct follow up via the phone & communicate with clients through various channels
  • Deal with complaints or doubts to safeguard the company’s reputation
  • Assist with recommendation of treatments & update of latest information to clients
  • Assist in preparation of paperwork & CRM
  • Prepare monthly reports related to clients
  • Ensure customer satisfaction & provide professional customer care support
  • Always maintain a positive, empathetic & professional attitude towards customer at all times

Job Requirements

  • Female candidates aged 25 - 35 years with pleasant appearance & positive attitude
  • Proven experience as telemarketer or similar sales / customer service role
  • Passionate in building customer loyalty through exceptional listening & consultative relationship building
  • 6-day off per month (during weekdays) – after 3 months 
  • Proficient in English and able to converse in English, Chinese & Malay
  • Persistent and service oriented
  • Good CRM software and telephone skills
  • Proactive, self-motivated & a team player
  • Great attention to details
  • Able to start work immediately

Our Culture

WHY JOIN US?

Why join us?
  • Career development opportunities
  • Attractive remuneration package
  • Positive working environment
  • Employee benefits
 
For more information:

(For interviewees, your interview would be held in our office ----> A-19-1 & 2, Northpoint Offices, Mid Valley City, No. 1, Jalan Medan Syed Putra Utara, 59200 Kuala Lumpur)

(For all operations division positions, available locations as per below mentioned! ----> https://bodyperfect.com.my/location-contact/ )
1) The Intermark, Kuala Lumpur
2) The Plaza, Northpoint, Mid Valley City
3) The Boulevard, Mid Valley City 
4) The Sphinx, Sunway Pyramid

OUR STORY

Introduction

In May 2002, Body Perfect Ladies Beauty & Slimming Haven was established with the core beliefs that the dedicated team passionately believes in. With strong affiliations and support from France and Hong Kong, the importance of a comfortable environment, application of the most advanced technology, the finest techniques in the programmes and the use of products that are safe and effective are always emphasized.
 
Body Perfect Ladies Beauty & Slimming Haven is an exclusive one-stop beauty haven for all the beauty needs of the discerning women. We provide a new realm of beauty treatments that combine advanced technology, superior quality products and skilled techniques to deliver an experience of luxury and comfort.

Beauty by Passion. Confidence by Wellness. Our brand is about creating wholesome beauty all around. We love to bring out the beauty in people and give them the confidence to face the world. This means we help our clients achieve their body goals and feel good about themselves.
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