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Customer Excellence Executive

Operations and admin
Full-time
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TTDI, Kuala Lumpur

About The Job

  • Manage high volume of daily enquiries by providing accurate, valid and complete information
  • Assist and guide customers to place orders on our sales channels
  • Resolve any emerging problems that our customers might face in a timely manner and follow up closely to ensure resolution
  • Work closely with production and operation team to ensure products and services rendered can achieve high customer’s satisfaction
  • Improve the operational systems, processes and best practices in support of organization’s mission
  • Contribution of short and long term organizational planning strategy 

Job Requirements

  • Proven working experience as a Customer Service Executive
  • Self- initiator with a high sense of urgency
  • Excels at  multitasking, prioritizing and managing time effectively 
  • Ability to remain calm and empathetic in high stress situations
  • Excellent interpersonal skills and collaborative management style
  • Knowledge in using any CRM tool will be an added advantage

Our Culture

ABOUT US

BloomThis is an e-commerce that delivers premium fresh flowers on demand and via subscription.

BloomThis is using technology to create the best possible experience of buying and receiving flowers. We set ourselves apart by offering handcrafted artisan flowers designed by our highly skilled professional florist and creating the best possible online experience. In doing so, we are becoming Malaysia’s most loved flower brand. 

WE'RE HIRING!

 
We are looking for young, passionate talents who want to contribute in a fast growing business. If you are someone with a good back, strong stomach, level head and a big heart, we want you! 


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