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Customer Care Manager

Customer Service
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TTDI, Kuala Lumpur

About The Job

  • Supervise day-to-day operations in the customer service department
  • Manage a high volume of daily enquiries (email, live chat, phone call, Whatsapp, social media etc) by providing accurate, valid and complete information
  • Create effective customer service procedures, policies and standard
  • Develop customer satisfaction goals and coordinate with the team to meet them
  • Maintain accurate record and document all customer service activities and discussions
  • Hire and train new customer service agent(s)
  • Resolve any emerging problems that our customers might face in a timely manner and follow up closely to ensure resolution
  • Work closely with the production, operation and marketing team to ensure products and services rendered can achieve high customer satisfaction
  • Stay informed on the latest industries best practices and techniques

Job Requirements

  • Proven experience as a Customer Service Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Possess an excellent command of the English language
  • Ability to speak, read and write in Mandarin will be a strong added advantage
  • Possess strong interpersonal communication skills
  • Enjoy working in a fast-paced environment (start-up experience is a plus)
  • Excels at  multitasking, prioritizing and managing time effectively 
  • Passionate about enhancing customer experience to promote retention and loyalty
  • Attention to details and analytical
  • Excellent interpersonal skills and collaborative 
  • Data and performance-oriented, able to identify and manage up-selling and cross-selling opportunities
  • Knowledge in using any CRM tool will be an added advantage
  • Experience in e-commerce, retail or consumer product support

Our Culture


BloomThis is an e-commerce that delivers premium fresh flowers on demand and via subscription.

BloomThis is using technology to create the best possible experience of buying and receiving flowers. We set ourselves apart by offering handcrafted artisan flowers designed by our highly skilled professional florist and creating the best possible online experience. In doing so, we are becoming Malaysia’s most loved flower brand. 


 We are looking for young, passionate talents who want to contribute in a fast growing business. If you are someone with a good back, strong stomach, level head and a big heart, we want you!