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Customer Care Manager

BloomThis
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Undisclosed

TTDI

Full-Time

Job Description

  • Supervise day-to-day operations in the customer service department
  • Manage a high volume of daily enquiries (email, live chat, phone call, Whatsapp, social media etc) by providing accurate, valid and complete information
  • Create effective customer service procedures, policies and standard
  • Develop customer satisfaction goals and coordinate with the team to meet them
  • Maintain accurate record and document all customer service activities and discussions
  • Hire and train new customer service agent(s)
  • Resolve any emerging problems that our customers might face in a timely manner and follow up closely to ensure resolution
  • Work closely with the production, operation and marketing team to ensure products and services rendered can achieve high customer satisfaction
  • Stay informed on the latest industries best practices and techniques


Job Requirements

  • Proven experience as a Customer Service Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Possess an excellent command of the English language
  • Ability to speak, read and write in Mandarin will be a strong added advantage
  • Possess strong interpersonal communication skills
  • Enjoy working in a fast-paced environment (start-up experience is a plus)
  • Excels at  multitasking, prioritizing and managing time effectively 
  • Passionate about enhancing customer experience to promote retention and loyalty
  • Attention to details and analytical
  • Excellent interpersonal skills and collaborative 
  • Data and performance-oriented, able to identify and manage up-selling and cross-selling opportunities
  • Knowledge in using any CRM tool will be an added advantage
  • Experience in e-commerce, retail or consumer product support

Company Benefits

Recharge Room

We care for our employees that we set up recharge room for them to take a break and get back to momentum!

Team Engagement

Team engagement activities are done from time to time to keep our people in shape and fit!

Eye & Dental Care

We provide eye care & dental care for our employess too!

Travel Allowance

We provide monthly travel allowance so everyone comes to work happy.

Free Flowers!

We provide our employees annual credit to redeem free flowers and discounts to shop for all our products.

Group Hospitalisation & Surgical Benefit

We care a lot for our employee's well-being and health so we got you covered!


Additional Info

Company Activity

Last active - 1 week ago

Experience Level

4 - 7 Years of Experience

Job Specialisation

Customer Service


Company Profile

BloomThis -logo-image

BloomThis

BloomThis is an e-commerce company that delivers premium fresh flowers on demand and via subscription.BloomThis is using technology to create the best possible experience of buying and receiving flowers. We set ourselves apart by offering handcrafted artisan flowers designed by our highly skilled professional florist and creating the best possible online experience. In doing so, we are becoming Malaysia’s most loved flower brand.Delivering smiles across hearts.
BloomThis is about creating moments of happiness with specially curated flower arrangements for every occasion. Just as a gorgeously arranged bunch on a table immediately brightens the entire place, BloomThis is dedicated in spreading joy to every part of Malaysia with their bespoke flower collections.We believe life is beautiful and is always filled with surprises, the team wants to bring moments of beautiful surprises every time.

company-logo-image

Customer Care Manager

BloomThis

Undisclosed

TTDI

Full-Time

This job is no longer available