Customer Support Specialist (Blockchain) - 4 Spots

Block Solutions Sdn Bhd

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Undisclosed

Shah Alam/Subang Jaya

Full-Time

Job Description

The Role
As Customer Support Specialist at Etherscan, you will be able to:

Assist users from all over the world to navigate Etherscan and Ethereum
Write tutorials and explainers simplifying technical content for the average user
Learn and explain the latest developments in a fast-growing platform and industry

Responsibilities

You will be expected to:

Respond to user questions in a timely and accurate way
Identify user challenges and explain how related features can help
Analyze and report bugs with the product
Share feature requests and user feedback with the team
Proactively update off-chain metadata to the website quickly and correctly
Help with the curation of Ethereum & Etherscan FAQs
Process technical information into simple, digestible content
Monitor various social media channels such as Twitter and Reddit to both gauge community pulse and answer Etherscan-related questions

Job Requirements

Qualifications
We expect candidates to have the qualifications below:

At least 2 Years of experience as a Customer Support Specialist or similar CS role
A Bachelor's degree in English, communications, linguistics, or related field
Experience using help desk software and remote support tools
Strong command in English (both written and spoken)
Excellent communication and problem-solving skills
Skill at identifying common trends between support tickets to preempt issues and bugs
High empathy with users less knowledgeable about blockchain and cryptocurrencies
Ability to handle all types of user questions politely and patiently, with assertiveness when necessary
Self-motivated and able to work independently with minimal supervision
Extra points if you are passionate and knowledgeable about Ethereum

Company Benefits

Allowance

Parking & medical. Can use for annual check and dentist too :)

Awesome Team

Surround yourself with great people. We love to work hard yet play hard and challenge yourself every minutes. Why not?

Team Lunch & Drinks

Weekly lunches and free flow drinks and snacks.

Company Laptop & Online Course

You will be given a laptop with latest specs. No more waiting. Also, we encourage each member to self-learn to improve the existing skills.

Casual Dress Code & Great Environment

No formal dress code, so you feel more like home and we have a common space to chill out, relax and play games!

Great Salaries

We reward our best Etherscanners for their efforts. Being the best in the field and able to compete with world's best minds when you join us.

Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

Cybersecurity / Network Security, Software Development & QA / Testing, Pre-Sales / IT Business Analyst / Business Intelligence

Company Profile

Block Solutions Sdn Bhd

Etherscan is a team pioneering at the forefront of the blockchain industry. Our platform provides the infrastructure for users and developers to access and build decentralized applications powering billions of dollars in value.

Customer Support Specialist (Blockchain) - 4 Spots

Block Solutions Sdn Bhd

Undisclosed

Shah Alam/Subang Jaya

Full-Time

This job is no longer available