Job Description

• Provide professional and timely assistance to customers via various channels (live chats, social media, inbound phone calls or emails).
• Strive to exceed customer expectation in terms of resolving customer inquiries, feedback, complaints related to the company’s products
• Improve customer experience based on customer feedback, working with managers and other teams to shape practical solutions
• Monitor social media platforms like your own and respond to all comments and queries
• Work in a team to achieve required KPI and SLA
• Career Path: Executive > Team Leader > Manager > Senior Manager
• Bjak encourages open-minded culture to try new things and consider new ideas. We are customer-focused and KPI driven, emphasized on delivering result as opposed to hours spent in office.

Job Requirements

• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• Fresh graduates who are interested to embark on a meaningful career as a Customer Experience Specialist are encouraged to apply - Full Training Provided.
• Applicant must be willing to work on rotational shifts / weekends
• Passionate in improving customer satisfaction and good communication skills

Company Benefits

Additional Info