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Customer Success Intern

Biztory
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Undisclosed

Puchong

Internship

Job Description

Your job is to take over a mixture of helping customers and assisting them to solve the problem, you need to be an active listener, and a hunger to solve and track down potential problems that customers might meet. 

  • Engage with our potential customers, learn their unique challenges, and propose a better solution to solve their problems. 
  • Assist in engaging with clients, and respond to in-app messages (Facebook, WhatsApp, Ticket System) to achieve customer satisfaction 
  • Assist in managing company events & training workshops to increase customers’ awareness and knowledge of the company’s brand and product. 
  • Track, escalate, and plan for the best way to interact with customers and provide feedback to further our product and solutions as appropriate. 
  • Listen and mark down customer's needs and suggestions, report it to seniors and discuss and find out what is the best way to satisfy the customer’s needs. 

Job Requirements

  • High emotional intelligence, Empathy 
  • Openness to approach and engage customers/clients 
  • Ability to understand and communicate in Chinese (Mandarin/Cantonese) , English and Bahasa Melayu 
  • Proven ability to manage deadlines and execute responsibilities in a timely manner 
  • Knowledge of microsoft excel and spreadsheet analysis 
  • Excellent time-management and prioritization ability 
  • Friendly, Outgoing, Aggressive and Communicative personality 

Company Benefits

Great Working Environment

Extraordinary workspace where you can choose the mood to sit either you may like to sit at working desk, sofa, bar table or bean bags.

Spirit of Openness

We recognize your every suggestion and celebrate the ones that are implemented together.

Weekly Book Club

We strive to invest in developing both your hard & soft skills via knowledge sharing, mentorship, public speaking coaching & leadership training.

Employee Share Option

You are not only working for the company, but for yourself too. The more value you create, you may deserve to earn your part as a shareholder.

Getaway

We having a getaway trip every quarter of the year, where we travel somewhere local to brainstorm ideas to create a better Biztory.

Rookies Rapid Promotion

We provide bi-monthly appraisal review for entry level colleagues to speed up the career growth & excellent talent trained to be core management too.


Additional Info

Company Activity

Last active - few days ago

Experience Level

#NoExperienceNeeded

Job Specialisation

General Work, Management Trainee, Others


Company Profile

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Biztory

Hello! We are Biztory
Biztory is a smart cloud accounting software that is developed by a group of young Malaysians with the aim to provide user-friendly accounting solutions to SMEs and start-ups in Malaysia.  

We take pride in our vision to help all SMEs strengthen their competitive advantages and promote sustainability by leveraging the power of business technology. With technology, we are able to eliminate unnecessary processes in areas that are unfamiliar to the uninitiated i.e. accounting.  

Since our founding in 2014, we have grown from a 3-man team to an 18-man team and saw our portfolio of clients expanding from a handful of SMEs to more than 6,500 businesses across 60 cities and states, with up to 30,000 invoices issued every month. 

Our growth is an affirmation that we are creating value within our Malaysian business industry, and we hope to continue driving innovation not just to help Malaysian small businesses thrive, but also to make the platform available for small businesses around the world. 

“Through Biztory, we wish to digitize more SMEs by embracing technology, thus reducing costs and increasing competitiveness. As entrepreneurship has become a trend nowadays, we should leverage cloud computing to manage their business anywhere, anytime.”, said our founding CEO, Bryan Soong. 

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Customer Success Intern

Biztory

Undisclosed

Puchong

Internship

This job is no longer available