Client Support Executive
Deriv Services Sdn Bhd
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Undisclosed
Cyberjaya
Full-Time
Job Description
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products or services, increasing product adoption, and communicating clients’ demands to relevant teams.
About the role
As a Client Support Executive at Binary.com, you will assist our clients with any issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role if you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.
Responsibilities
- Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures
- Communicate solutions to customer issues in a clear, concise, friendly, and timely manner
- Respond to customer enquiries by phone, email, social media, and live chat
- Process applications and customer documentation according to relevant policies and regulations
- Collaborate with members of our IT team to identify new ways to improve our products and services for customers
- Perform regular testing on our products and services
- Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction
- Market-based salary
- Annual performance bonus
- Health benefits
- Casual dress code
- Shift allowance
- Travel and internet allowances
Job Requirements
- Exceptional oral and written communication skills in English
- University degree in marketing, computer science, or a related field or equivalent practical experience in technical customer support
- Experience in the financial services or IT industry
- Proficiency in additional languages other than English
Visit us here!: https://www.binary.com/en/careers.html
Company Benefits
Freedom and flexibility
We offer a casual dress code, freedom to work with advanced tech stacks, and a flat organizational structure.
Agility
Our talented graphics designers create compelling user interfaces, our quants produce best-in-class options pricing.
We Value and Develop Talent
Our recruitment procedures are rigorous, highly selective, and designed to identify the top 10% of talent available in any given career field.
Competitive Employee Benefits
With a market-based remuneration structure, an annual cash bonus plan, health benefits for you and your family, travel and internet allowances.
A World-class Workforce
We value the cultural diversity that provides us with a unique competitive advantage.
Technical Excellence
Applying the latest web technologies to the global financial markets is a most interesting challenge.
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Clerical, Administrative & Secretarial
Company Profile
Deriv Services Sdn Bhd
If you love innovating and doing extraordinary work, join us. Together, let’s build the future of online trading.
Client Support Executive
Deriv Services Sdn BhdUndisclosed
Cyberjaya
Full-Time
This job is no longer available