Job Description

• Analyse and measure the effectiveness of current operational processes – across all business verticals within the company to identify opportunities for standardisation and improvement
• Lead project/product teams to develop, execute and monitor sustainable, repeatable and quantifiable business process improvement initiatives
• Prepare and keep track of contracts and service agreements with clients and partners
• Drive standardisation and documentation of processes, ensuring changes are communicated effectively to all stakeholders
• Work with the VP of Engineering to identify gaps in manpower requirements and fulfil them to ensure a healthy capacity for business operations
• Maintain an overview of all project/product development teams
• Procure assets, equipment and services necessary for project/product development, and keeps track of its inventory
• Work with HR to plan and launch team-wide employee engagement programs such as communications, employee surveys, reviews, performance management, and rewards system
• Manage all team and departmental budgets and update the management on budgetary changes
• Cross-collaborate with technical and non-technical departments to drive innovation in processes and tools
• Conduct market research, gather feedback from all departments to analyze existing product flows and improve our current workflow
• Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics
• Assist Business Development team in performing cost analysis and develop appropriate pricing models by conducting regular price reviews to keep current and potential clients engaged
• Communicate with colleagues, clients and partners to ensure that all contractual obligations are met

Job Requirements

• Bachelor’s Degree in Business, Project & Events Management, Mass Communication or equivalent
• Minimum of 3 years proven experience in a related role within a fast-paced tech organisation
• Highly preferred experience: project management, business operations and communication
• Fluency in verbal and written English is a must, ability to communicate in Chinese (Mandarin) is a plus
• Hands-on knowledge of/or familiarity with project management tools such as JIRA, Confluence, Microsoft Plan 365, Trello, etc
• Strong problem-solving skills, ability to triage technical issues and drive resolution with cross-functional teams through communication
• Ability to maintain high accuracy and excellent attention to details
• Familiar with procurement and ordering processes
• Familiar with drafting commercial contracts and operational compliance
• Knowledge in product management will be a plus
• Great organizational and time-management skills
• A team player with a positive attitude and professional work ethic

Company Benefits

Additional Info