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System Administrative Assistant/Executive

Operations and admin
Full-time
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Ipoh , Perak

About The Job

 Internal Matters/Communication 
  • Administering company policies and keeping members’ records 
  • Helping in the orientation of new employees  
  • Assisting in communicating internal events, activities and policies to staff members as needed 
  • Supporting the Office Manager/Country Manager to build teamwork among colleagues 
  • Maintaining internal events and communication calendar/records 
  
Customer Service 
  • New Members registration on the system & due diligence 
  • Initiate new member on-boarding journey (6 stages) 
  • Handling customer inquiries/complaints as needed 
  • Assisting in the development & maintenance of a cohesive working relationship with members and our employees 
  • Helping in coordinating activities that promote the use of the BBX platform among members 
  • Assist during company events 
  • Ensuring that members receive their digital monthly statements of activities 
  • Updating members contact details and records 
 
Debt Recovery 
  • Sending reminder letters to members for payments 
  • Making follow up calls to members on debt recovery and payments in a timely and systematic way 
  • Providing a monthly update on recoveries made 
  • Working with Debt Collection Agency to drive optimal recoveries. 
 
General Admin & System Support 
  • Assist in maintaining Office Records & Personnel Files 
  • Assisting in the maintenance of the company’s website information as needed 
  • Helping in the preparation of strong customer presentations 
  • Making travel arrangements and making arrangements for visitors Keeping a good record of stock inventory 

Job Requirements

Requirements
  • Good IT skills and knowledge of BBX System 
  • Strong organisational & problem-solving skills 
  • Good communication/Facilitation skills 
  • Attention to detail 

Qualifications 
  • Candidate must possess at least a higher secondary/STPM/Diploma in any field. 
  • 1-3 years’ experience in a similar function 
  • Basic background in Finance would be an added advantage 
  • Effective use of Windows Applications (Eg Word/Excel/PowerPoint) 

Profile 
  • Fluency in English 
  • Self-Motivating & Professional 
  • Efficient & Meticulous 
  • Cheerful deposition 
  • Must be multi-tasking 
  • Needs to be focused, firm and able to handle difficult customers 

Our Culture

WHY JOIN US?

We are a flexible and dynamic organization consisting of a team of motivated professionals. In line with business expansion plans, we offer real opportunity for you to progress through the ranks as developing internal talent is an important focus for our business. The diverse nature of BBX's businesses and its international presence makes it possible to aim towards the development of skills and individual experiences and imply the prospect of taking on new responsibilities. 

COMPANY OVERVIEW

Established in April 1993, BBX is the largest Trade Exchange Network in the world. 
Currently operational in ten countries with over 15,0000 card holders and 250 employees, BBX continues its expansion into the all-important marketplace of the Asia-Pacific region. BBX provides a trading platform that enables Members to trade amongst themselves and settles via a digital trade credit settlement system. 
BBX Holdings (M) Sdn. Bhd. has established presences in Australia, UK, Malaysia, Singapore, New Zealand, Thailand, China, Taiwan, Costa Rice and India.
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