Job Description

• Support the respective department heads (end-users) as business analysts to establish the overall enterprise application (SAP) business functional workflow, and perform gap analysis to establish additional business requirements for functional improvement, and establish roadmap and plan for progressive implementation.  Work with vendors on functional implementation and maintenance.

• Perform daily routine verification on the readiness (and refresh) of the overall company network and IT infrastructure, print, fax, and wireless access facilities, and Internet connectivity.

• Provide assistance on usage and issues resolution to end-users on office productivity tools, i.e. Microsoft suite of applications, comprising Word, Excel, PowerPoint, Outlook, including setup, configuration, as well as implementation of macros, etc., for productivity improvement.

• Maintain and manage inventory of company IT asset (hardware and software), in doing so, propose technology equipment refresh, and work with Finance to establish IT budgeting. Support Finance on establishing the amortization of the respective IT asset.

• Maintain and manage the periodic archival of CCTV storage, and ensure ex-employees are removed from card access system.

• Maintain and manage periodic housekeeping of all company computers assigned to end-users to ensure productivity.

• Maintain and manage currency of end-users on company network servers, as well as periodic backup, to ensure data security and business continuity.

• Provide IT support to marketing team on campaigns as necessary, as well as to operations team (warehouse management) on asset management.

Job Requirements

• Experience and Education: minimum 5 years relevant working experience in IT administration role, with at least a Diploma or Degree in Computer Science or Information Technology.

• Personality: sense of ownership and responsibility, being proactive, details-oriented, logical thinking and effective planning, being a team player, also being firm and persuasive, and being honest. Good telephony and email writing skills, as well as good interpersonal communication and negotiation skills.

• Language: proficient in English and Bahasa Malaysia (oral and written); Mandarin (basic oral) would be an added advantage.

• Travel requirement: not required

• IT Literacy: familiar with Microsoft office, SAP Business One, as well as network and server configurations, Linux, 

Additional Info