eCommerce Customer Service Support
Axis Network Technology Sdn Bhd
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RM 4000
Sri Petaling
Full-Time
Job Description
- Responsible for emails or e-tickets submitted by sellers, drive for resolution by working with seniors or other departments
- Responsible for company's webinars and Facebook leads management
- Strong customer service behavior such as Positive, Patient, Able to understand the issues reported and drive for resolution are key
- Guide and support a group of sellers on their account registration documentation and process
- Support training session. eCommerce Training will be provided
- Experience on eCommerce marketplaces, such as Shopee, Lazada, eBay or Amazon will be an advantage
Job Requirements
- Fast learner, Willing to learn attitude
- At least 1 year Customer service experience is required.
- Positive, Patient and Friendly ways of handling customer
- Creativity on resolutions is an advantage. On-job training will be provided
- Good follow up on issues, details and resolutions
- Team player and spirit is essential
- Experience on eCommerce marketplaces, such as Shopee, Lazada, eBay or Amazon will be an advantage
Company Benefits
Training will be provided
Basic e-commerce training will be given to teach you how to sell on eBay, Amazon, Lazada, Shopee, 11street, etc through our e-commerce platform.
Platform to earn side income
Free access to our e-commerce platform for you to make sales and earn more income.
Freedom to Upskill
Improve your leadership, communication and teamwork skills
Additional Info
Company Activity
Last active - few days ago
Experience Level
1 - 3 Years of Experience
Job Specialisation
Customer Service
Company Profile
Axis Network Technology Sdn Bhd
We are formerly known as NetBiz since 2009, with a greater vision, we have rebranded to Axis Group of Companies in 2015. So as Axis Group now, we are playing a bigger role in the country as we are enabling SMEs and micro-entrepreneurs to go crossborder eCommerce with the complete ecosystem we have built throughout the years.
Through our own brands, we have been successfully established and penetrated the global marketplaces all over the world. We have shipped to more than 98 countries with the USA being the biggest markets for us, followed by Europe, Australia, Asia and Middle East.
Our focus is to have been about getting SMEs and micro-entrepreneurs on-board, and to assist them in penetrating the global market with their products. So in order to escalate their on-boarding process, we have come up with a few eCommerce services such as product procurement and investment, academy program, fulfilment and logistics, and eCommerce Management System.
We collaborate with reputable international partners like DHL, UPS and Aramex, so all the shipments sent through us are delivered in a timely manner and well insured. We also expanded into global marketplaces, venturing into Amazon. eBay and others. In addition, apart from the marketplaces, we advance our online presence through FaceBook, social media and own brand website.
All in all, through the services that we provided, we hope that the SMEs and micro-entrepreneurs can venture into the global eCommerce landscape effortlessly. To date, we have successfully guided more than 300 SMEs and micro-entrepreneurs that are good in entrepreneurship, and at the same time independently doing great themselves in eCommerce through our platform solution
eCommerce Customer Service Support
Axis Network Technology Sdn BhdRM 4000
Sri Petaling
Full-Time
This job is no longer available