Job Description

• Deliver exceptional customer experience by adhering to AVANA Golden Standard of Customer Success: keeping our merchants happy.
• Follow up frequently with merchants throughout the life of their subscription and issue reports.
• Able to deliver effective management of time and documentation - especially when disputes arise.
• Manage new leads from support inquiries with the end goal to get them to subscribe.
• Replying to incoming contacts, responding to complaints from merchants and resellers, informing the incoming contact, blasting promos (if we are running campaigns), following up with customers, and making sure they do not encounter any difficulties in using AVANA.
• Helping customers in filling website data (e.g. uploading photo products).
• Stay up to date with AVANA’s promos, incentives, policies, and procedures.

Job Requirements

• Students currently pursuing a Diploma/Degree in Hospitality, Mass Comm, Marketing, Business Studies or equivalent are welcomed to apply.
• CGPA of 3.0 or above.
• A team player with excellent communication and interpersonal skills.
• Young, dynamic fast learner, passionate about social media and online communities with a great team spirit!
• Should speak and write English and Bahasa Malaysia fluently.
• Ability to converse and write in Mandarin is a bonus.
• Able to take initiative and to work independently and within a team.
• Resourceful problem-solving skills; A quick learner with a strong sense of curiosity.
• Positive attitude.
• Excellent knowledge of MS Office & Google Suite.
• Minimum internship period: 4 months.

Additional Info