Job Description

• Operating as the lead point of contact for any and all matters specific to your assigned merchants
• Set up product training for AVANA Platform
• Conduct workshops for potential leads and existing merchants 
• Develop online shopper insights and support strategies and plans that deliver category growth based on online consumer, shopper and online customer requirements.
• Develop and propose the online picture of success for the category. Support its implementation and continuously review the effectiveness of online activities.
• Develop and strategize media buying for Facebook, Instagram and Google Shopping Ads
• Consultation on location when requested
• Building and maintaining strong, long-lasting merchant relationships
• Generate new business using existing and potential merchant networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Specific areas of focus will be managing relationships and capabilities to enhance consumer value and accelerate growth. This includes data/measurement, customer activations, sales planning and operations.
• Leverage data & experience to pull out business trends to share internally and with the customer, continuously develop & measure test & learns
• Participate in merchant engagement activities such as roadshows, guest speaker role etc

Job Requirements

• Proven work experience as a Sales Account Manager or Sales Account Executive
• Hands on experience in sales in an eCommerce industry
• Knowledge of eCommerce /online sales is compulsory and to continuously keep up-to-date with the latest trends, features insights 
• Familiarity of sales performance metrics
• An ability to deliver projects and answer inquiries on time
• Possess at least a Bachelor's Degree in Business Administration, Marketing or relevant field.
• Sales Planning Expertise 
• Customer management experience 
• Strong analytical skills 
• Marketing expertise 
• Strong problem-solving capabilities 
• Sound communication skills 
• Resilience

Additional Info