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E-Commerce Customer Service Executive

Other
Full-time
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KL Sentral, Kuala Lumpur

About The Job

  • Respond to customers’ questions and resolve their issues through chats and emails in a timely manner.
  • Record and verify accurate information on all interactions with customers.
  • Communicate with customer on orders and delivery.
  • Maintain company and customers confidentiality in a professional manner.
  • Oversee and manage a small team of customer service agents.
  • Learn about the organisation’s products and services and keeping up to date with changes.
  • Prompt resolution of customer problems/complaints (resolves basic issues and refers complex issues and concerned customers to appropriate lead representative/supervisor as necessary).

Job Requirements

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Commerce, Economics, Marketing or equivalent.
  • Required language(s): Outstanding English and good in Mandarin as well
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executive specialized in E-commerce or equivalent.
  • Experience of people management will be an added advantage but candidates who would like to take up the challenge of managing a team are also encouraged to apply.
  • Excellent verbal communication skills.
  • Possess skills necessary for decision-making and retention.
  • Good analytical skills.
  • Ability to effectively manage time.
  • Independent and self-motivated.
  • Ability to work well under pressure.

Our Culture

OUR PRACTICE

We are not a traditional agency neck deep in bureaucracy and red-tape. Rules don't make us more productive, they slow us down.

COMPANY OVERVIEW

We are a cost-per-acquisition based media buying company that works with clients across four continents, specialising in delivering conversions through Facebook and Google Adwords. We are one of the rare outfits who don't pitch for clients. Rather, clients seek us out from around the world because of our proven track record in delivering quality conversions. 

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