Service Engineer
AT Global Advisory
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RM 3000 - RM 5000
Puchong
Full-Time
Job Description
- Manage incident with Incident Management processes
- Ensure that incidents are properly handled by technical teams
- Perform regular communication and provide regular updates to stakeholders
- Review and follow up incident reports
- Consolidate and publish report of incidents regularly
- Prepare up-to-date documentation, including support procedure, troubleshooting guide, knowledge bases, etc.
- Manage Major Incident processes which directly or indirectly impact IT production services in line with Incident Management processes
Job Requirements
- Higher Diploma or above in Computer Engineering/Computer Science or related discipline
- 3 - 5 years of experience in IT support
- Strong analytical and problem-solving skills with solid experience in Incident, Problem and Change Management
- ITIL related certification would be considered as a strong asset
- Knowledge in network infrastructure will be an advantage
- Be a part of the 24/7 Service Management Team on a rota basis
- Strong organizational skills and ability to multitask, balancing competing priorities
- Self-motivated and strong sense of responsibilities
- Good command of written, spoken English and Chinese, Good command of spoken Mandarin is preferable
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Hardware / Network / Infrastructure (On-Premises / Cloud), General IT, System & IT Helpdesk / Database Administrator
Company Profile
AT Global Advisory
AT Global Advisory is a global B2B solutions provider. We currently have two offices in Malaysia located in Kuala Lumpur and Johor Bahru.
The services we provide include sales & marketing, business development, among other business support services. We work with both local and global companies. One of our clients is an international financial institution regulated by the UK’s Financial Conduct Authority (FCA).
We are always seeking breakthroughs to ensure our clients’ businesses attain a sustainable future. As our client, this means that we will unlock multiple growth opportunities from your business challenges.
We are committed to nurturing and growing our talented staff as their skills, behaviours, and commitment are instrumental in ensuring our business success. Every member of the company has a clear and progressive career path and we look forward to having talented people to join us
The services we provide include sales & marketing, business development, among other business support services. We work with both local and global companies. One of our clients is an international financial institution regulated by the UK’s Financial Conduct Authority (FCA).
We are always seeking breakthroughs to ensure our clients’ businesses attain a sustainable future. As our client, this means that we will unlock multiple growth opportunities from your business challenges.
We are committed to nurturing and growing our talented staff as their skills, behaviours, and commitment are instrumental in ensuring our business success. Every member of the company has a clear and progressive career path and we look forward to having talented people to join us
