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Customer Experience Executive

Asiapools (M) Sdn Bhd
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This job is a Customer Experience Executive position, ensuring client satisfaction, managing a portfolio, and resolving issues. You might like this job because it provides the opportunity to learn about swimming pool systems and equipment and contribute to the company's client management system.

RM 3000 - RM 5000

Jalan Ipoh

Full-Time

Job Description

  • Liaise with clients to ensure customer satisfaction with the Company's pool servicing services
  • To manage a portfolio of clients and ensure all feedback is addressed accordingly
  • Identify, evaluate and resolve problems at client sites as well as lead and liaise with colleagues to resolve problems
  • To learn and obtain a sound understanding of a swimming pool system and its various equipment to better consult and advise clients on their needs
  • Responsible to contribute to the planning, execution and management of the company’s client management system which includes overseeing the coordination, scheduling, quality control and progress of the company's business
  • Any other related duties as assigned from time to time. 
  • Provide timely reports and feedback to the management

Job Requirements

  • Preferably have 3-5 years of relevant working experience in the customer service field with an interest in mechanical, electrical, or construction fields
  • Good communication and writing skill with the ability to interact with people at all levels
  • Proactive attitude to resolve situations before they become issues
  • Willing to work and travel to different locations within Klang Valley
  • Preferred with driving license and have own vehicle to travel to work. 
  • Willing to work on Saturdays.
  • Able to multi-task at work

Skills

Communications
Microsoft Office
Google Workspace

Additional Info

Experience Level

1 - 10 Years of Experience

Job Specialisation

Admin / Human Resources


Company Profile

Asiapools (M) Sdn Bhd-logo-image

Asiapools (M) Sdn Bhd

Established since 1978, we have over 40 years of experience in designing, building and maintaining approximately 2,000 swimming pools around Malaysia.
We pride ourselves on our extensive experience, knowledge and expertise developed over the years and our ability to translate this into providing you with incomparable and memorable swimming & poolside experience. Together with our continued commitment to ensure the highest quality and standards in everything that we do ensures that you are always taken care of by Asiapools.

company-logo-image

Customer Experience Executive

Asiapools (M) Sdn Bhd

RM 3000 - RM 5000

Jalan Ipoh

Full-Time

This job is no longer available