CompaniesJobsFor Employers

Technical Support (KL / KK)

Sales and marketing
Full-time
Please log in to view salary
Cheras / KK, Kuala Lumpur

About The Job

Responsibilities and Duties:
  • Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
  • Setup installation of machine and conduct machine operation training in customer site.
  • Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
  • Acquire technical knowledge on product application.
  • Research and identify solutions to software and hardware issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their machine are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Job Requirements

Job requirements:
  • Graduated with diploma of mechanical/electronic or relevant professional certificates.  
  • Own basic electronic troubleshooting experience be advantage.
  • Own basic designing software such as Adobe Illustrator/Corel
  • Draw will be advantage.
  • Able to speak/written in English and Bahasa Malaysia.
  • Able to work independently and good communication with others.  
  • Be responsible and good in teamwork.
  • Processed own transport for customer services.
  • Willing to transport oversea and also domestic customer services.
  • Fresh graduates with strong vocation/hands on electrical knowledge are encouraged to apply.
  • Providing support for clients by learning about and satisfying their needs.
  • Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
  • Handling complaints and negotiations.
  • Participate of all company sales events.
  • Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
  • Setup installation of machine and conduct machine operation training in customer site.
  • Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
  • Acquire technical knowledge on product application.
  • Complete any other duties that may be assigned from time to time by the management.
  • 持有电气,电子,机电文凭或相关资质。 
  • 拥有基础电子或相关工作经验优先。
  • 拥有设计软件,如Adobe Illustrator或Adobe Photoshop经验为优先考 虑。
  • 能够精通与书写中文,马来语和英语。 
  • 能够独立工作与良好的沟通技巧。 
  • 须有负责感与尊重上级和良好的团队精神。  
  • 需拥有自己的汽车以方便为客户服务。  
  • 需要海外或出坡服务。 
  • 欢迎毕业生踊跃申请。  
  • 多个工作岗位,位于吉隆坡,沙巴亚庇和柔佛新山。 
  • 基本工资 + 汽车补贴 + 出坡津贴 + 提供培训及海外培训. 


Our Culture

OUR CULTURE

1. Encourage transparency and clarity.
2. Helps in developing management skills
3. Providing rewards and appreciation
4. Encourage employees to work which they feel passionate about
5. Should help them gain professional growth 

ARTWORLD TECHNOLOGY

Our core business is supply of specialist printing equipment for the indoor and outdoor advertising industry, textile and industrial use such as printing on glass, wood, metal, plastic, textile and acrylic. Our customers are those who utilize Print & Cut technology, UV Printing, Textile Printing and Laser Engraving. They are from a wide range of industries, ranging from sign makers to souvenir manufacturers and others in the Industrial sector. Apart from the machines we are also in the business of supplying consumables for this industry such as the relevant inks and media for the various applications. Another key component of our business is the provision of technical support and training for our customers. 
jobs-malaysia-artworld-technology-sdn-bhd-job-technical-support-kl-kk-0