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Live Chat Agent - Online Store Customer Service

Apex Home Essentials Sdn Bhd
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RM 1200 - RM 2500

Batu Caves

Full-Time

Job Description

  • Attend to all live chat received from E-Commerce Marketplaces (Lazada & Shopee), Shopify & Facebook Pages.
  • Convert potential leads into happy buyer with a proper sales approach & awesome experience thru multiple channels.
  • Maximize opportunities to upsell or cross-sell products and services that bring added value to the customer.
  • Assist in returns or warranty claims for customers.
  • Assist customers in daily enquiries and investigations (Google, YouTube are your best friends).
  • Escalate issues to relevant departments in a timely manner.
  • Provide feedback to customer and update them on any escalated issues, trying our best to make them happy.
  • Participate in customer happiness improvement initiatives to continuously pursue our vision of providing a future shopping experience.
  • Provide speedy service to customers by assisting them before and after sales, teaching them how to use the product, as well as guiding them through the purchase process and delivery tracing.

Job Requirements

Benefits:

  • Laptop and Equipment Provided by Dasher
  • Full Pantry with Snacks and Refreshment
  • Medical Benefit
  • Optical Benefit
  • Dental Benefit
  • Staff Discounts
  • Anniversary Gift
  • Annual Bonus
  • EPF, SOCSO & EIS Contribution
  • Entitlement to Annual and Medical Leave

Company Benefits

Incentive Rewards

Incentive paid-out based on store performance

Annual & Medical Leave

General Annual and Medical Leave Applicable

Team Building

Periodic Team Building and Makan-makan besar!


Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

Customer Service


Company Profile

Apex Home Essentials Sdn Bhd-logo-image

Apex Home Essentials Sdn Bhd

At Aneka Home Essentials, we are committed to Quality, Price, Knowledge & Attitude

Aneka Home Essentials offers more than 20,000 products ranging from Household, Hardware, Lighting & Electrical, Plumbing, Gardening, Stationery, Sports, Car Care, Gift and Toys.

company-logo-image

Live Chat Agent - Online Store Customer Service

Apex Home Essentials Sdn Bhd

RM 1200 - RM 2500

Batu Caves

Full-Time

This job is no longer available