Customer Support
AOne
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RM 2000 - RM 3000
Petaling Jaya
Full-Time
Job Description
- Provide 5-star customer service
- Deliver exceptional customer experience to our customers
- Multitask in handling multiple chats simultaneously
- Communicate clearly and efficiently with our customers as well as internal teams (connect to QA & PM)
- Work closely with product team in understanding on customers' needs
- Co-ordinating the communication between customers & product team
- Actively checking well-being of customers
- EXTRA mile for clients
Job Requirements
- Be digital savvy and good with basic Excels and presentation skills.
- Able to communicate in Mandarin. Fluency in English and Bahasa Malaysia will be an added advantage
- Able to manage stress well
- High EQ
- Prompt in addressing customers messages
- Organise and systematic
- Passionate
We’re seeking a dedicated and people-centric Customer Service Personnel with a good understanding of customer behaviour within Education Industry (enrichment centres, classes, lessons etc)
Company Benefits
Free Flow Pantry
Eat and drink what you want!
Relaxed Dress Code
Shorts? Check. Slippers? Check. Come in anyway you like, just make sure to wear clothes! :p
Shares Option
High performing employees will be awarded shares for hitting company targets <3
No Punch Card
We trust that you will deliver your tasks without abusing our flexibility :)
Additional Info
Company Activity
Last active - few days ago
Experience Level
1 - 3 Years of Experience
Job Specialisation
Clerical, Administrative & Secretarial, Customer Service, HR Operations (Payroll, Admin, Office Management)
Company Profile
AOne
As we grow, we are focusing these on our employees:
- Be a humble go-getter
- Deliver WOW experience through any of AOne's services
- Continuous growth through learning
- Build an open and honest relationship within ourselves and our team members
- Trusting each other and commit to authentic relationships
- Build a positive team
- Be passionate, determined and curious
- Never give up spirit like a cockroach!
- Work hard and play hard. Have fun along your AOne journey!
We work like a GEAR System
We are keep on growing & growing... We can be a BIG BIG Cruise carrying a lot of AOne members on-board.
Nevertheless, if we wish to go far & steady with good foundation, each member is playing role like a gear in the whole GEAR system
In order for whole Gear system to work smoothly, every GEAR has to move. If one GEAR stuck, the whole system stuck.
But neighbouring GEAR can pull the stucked GEAR so the system can work efficiently again..
To do this, our relationship between each GEAR must be closed enough, hence we can only go for extra miles, helping for each other...
Let's build a culture & value deep, meaningful, authentic, genuine, heartfelt RELATIONSHIP with our team members.
Our vision is to be the SUPER APP in Education. Starting with some footprints in South East Asia, we hope you will join us in expanding AOne footprint to the rest of the world!
