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Customer Care Support

aminia
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RM 2500 - RM 4000

Bangsar South

Full-Time

Job Description

At aminia, our customers are at the core of everything we do, and we’re committed to providing them with top-notch service. We’re searching for a support representative who is passionate about helping others, who can proactively offer solutions and ideas that will delight our customers. This position is responsible for managing sensitive customer interactions, proposing creative solutions, and establishing rapport with our engaged community through our 

  • Helpdesk and  Support Forums
  • Support Email Mailbox
  • Social Media Channels (Facebook, Instagram, Twitter, and YouTube). 
  • Blogs/Forums

Support driven. You have a passion for problem-solving and enjoy being challenged. Helping others comes naturally to you. You also love social media and understand the importance of brand consistency.

Perceptive and empathetic. You proactively anticipate customer needs. You can adapt your tone and approach to fit a diverse range of customer personalities and situations.

Honest and authentic. You’re comfortable being yourself and genuinely enjoy connecting with others. You express yourself openly and respectfully, and function well as part of a team.

Reliable and accountable. You’re consistent, dependable, and adhere to a set work schedule.

You take ownership over the quality of your work and make an effort to improve.
Innovative. You're a creative thinker who can offer solutions to the trickiest conundrums. You bring compelling ideas to the table in an effort to catalyze positive change.


What would you be doing actually
  • Monitor Support Desk Email/Plafform, Forums, Social Media or Website Inquiries for Support or Product Inquiries
  • Log cases in the Support Portal and tracking the  cases within the set  SLA and KPI's
  • Escalation to relevant team members  for resolution and following up with them
  • Follow up with Field Engineers for updates
  • Be the Customers fronting Person for all Support request and ensure timeline updates to customers
  • Innovate new Support methods and taking ownership of your own  Support unit.
  • Present the Support status and weekly updates on Team meetings.

Job Requirements

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with Telecommunications is a plus
  • Experience using help desk software and remote support tools
  • Understand how SLA. KPI and KRA works
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Cheerful and Energetic Personality
  • Participative and a Team player
  • BSc in Information Technology or relevant Degree/Diploma

Company Benefits

Company Laptop

You can use your laptop or the one provided by us.

Medical Benefit

Medical for you is covered, we got you covered.

Flexi Workhours

Come in anytime between 7am-7pm, as long you fulfill your 8 hours work day.

Fitness Membership

We are passionate about healthy living. And some of our get togethers are over fitness

Annual Leave

Sure we love you at work, but we encourage you to take your time away from fun@work and explore the world.

Convenient Location

Located in the heart of Bangsar South, you can easily commute using Kerinchi/Universiti LRT and Buses. Ample car park is available as well


Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Customer Service


Company Profile

aminia-logo-image

aminia

We are not a Startup, being suppliers and solutions providers for the Malaysian Telecommunication sector for the last decade, we are using our proven experience to  expand our already successful  business to expand further beyond Malaysia. 

Starting off with 2 founding members with diverse differences but unique skillset, 1 from FMCG and another IT from Oil and Gas we saw an opportunity in the Telecommunication  sector 17 years  ago and have continued to be deeply rooted in this ever growing sector  and introducing our own innovations in this field.

company-logo-image

Customer Care Support

aminia

RM 2500 - RM 4000

Bangsar South

Full-Time

This job is no longer available