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Customer Service Representative

Operations and admin
Full-time
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Kepong, Kuala Lumpur

About The Job


Main Job Duties and Responsibilities

  • deal directly with customers either chats, email, telephone, etc 
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • perform customer verifications
  • process orders, forms, applications and requests
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • communicate and coordinate with internal departments
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process

Job Requirements

Skills Requirements :

  1. A bachelor’s degree in Business Administration, or any other related field. 
  2. 1-3 working experience in any related field
  3. Excellent in English in verbal and written form
  4. Adaptability and creativity skills to come up with prompt solutions
  5. Good team works as the role require  interaction with diff departments

Our Culture

OUR CULTURE

We are a fun, passionate and energetic bunch of change makers at Amazin' Graze.  We are passionate about healthy & balanced living and believe that our people is our most important asset.  

We are a very flat organisation and treat each other with utmost respect. We believe that everyone in our team is an independent thinker and a leader, not just a doer.  

Our mission is to enable all our team to become their best and fulfil their maximum potentials!

WHO IS AMAZIN' GRAZE?

Amazin’ Graze is a local innovator in Asia in the art of making healthy, delicious, and affordable treats! Our mission is straightforward: Let’s change the way we snack. All our products are freshly baked with love by local communities. We steer clear from refined sugars and salt, and adopt the no artificial preservatives, flavouring or colouring approach across all product ranges. We truly believe in EATING RIGHT, NOT LESS. We want to show the world that healthy eating can be exciting! 

We currently operate an active e-Commerce platform across Malaysia, Singapore and Hong Kong countries and work with more than 200 health & wellness business partners. We love to eat good food, innovate and are super proud of our Asian heritage. Our goal is to become the next largest consumer health food brand across Asia and beyond. 

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