Application Support Executive (in Ipoh or Puchong)
Alpha Red Solutions Sdn Bhd
AI-generated summary
beta
Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.
Undisclosed
Puchong
Full-Time
Job Description
We are looking for a detail-oriented Application Support Executive to assist our customers or partners with their booking and reservations needs. You will provide various support services, including answering customers’ questions, checking booking status, making travel changes etc
To be successful as a Customer Support Executive you must be able to work with minimal supervision and have excellent customer service skills. We offer part-time and full-time positions.
Customer Support Executive Responsibilities :
- Learn behind-the-scene workings of a technology driven business.
- You will rotate to work on different business verticals (airline ticketing, online order, reservations) within the group.
- Sorting out any issues that may arise with bookings or reservations.
- Providing support to customers who may need to amend or cancel a reservation.
- Experience how to effectively navigate through various challenges and flight activities to ensure service level.
- Enjoy the opportunity to professionally interact with our customers and partners.
Job Requirements
- Minimum 1 year experience working in sales or public relations, preferably in the e-commerce, hospitality or travel industries.
- Customer-service experience.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Eager to learn new skills
- Organized and logical thinker
- Make quick and rational decisions to resolve unforeseen situations
- Excellent written and verbal communication skills.
- Effective communication skills and good listening skills
- Able to multi-task and carry out duties in a dynamic environment
- English proficient, other languages are a plus.
- Computer savvy
Additional Info
Experience Level
0 - 3 Years of Experience
Job Specialisation
Customer Service
Company Profile
Alpha Red Solutions Sdn Bhd
Founded in 2009 in Kuala Lumpur, Malaysia. Our team consists of reputable IT and Corporate Strategy management executives from aviation industry with extensive real-life experience in airline, eCommerce, hospitality, transportation, finance and payment industries. Alpha Red Solutions (www.alphareds.com) is the provider of solutions for some fastest growing airlines and travel companies in the region especially in innovation and eCommerce.
Our team of IT consultants includes experienced end users who understand what customers need. Solutions are custom built based on the client’s wants and business requirements. Having been awarded MSC status by the Malaysian Government, Alpha Red Solutions is focused on world-class, five-star service and attaining superior results.
Application Support Executive (in Ipoh or Puchong)
Alpha Red Solutions Sdn BhdUndisclosed
Puchong
Full-Time
This job is no longer available