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Customer Experience Specialist - Vietnamese

Operations and admin
Full-time
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Kuala Lumpur, Kuala Lumpur

About The Job


The Opportunity:
If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Kuala Lumpur, Malaysia office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Vietnamese, we would love to hear from you! 

In this Role, you'll get to: 
  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
  • Professionally handle high volume of inquiries from clients and customers.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements.
  • Communicate to Team Leaders and (or) Manager.

Job Requirements


What you'll Need to Succeed:
  • Native Vietnamese language and excellent command of spoken and written in English.
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical-thinker with attention to detail.
  • Stress tolerance and able to work under pressured environment.
  • Minimum typing speed of 35 words per minute.
  • Willing to work on rotating shifts.
  • Able to work on public holidays and weekends.
  • Ability to work in both a team environment and autonomously.
  • Demonstrate high degree of integrity and confidentiality.

Our Culture

ABOUT WORKING AT AGODA

Get to Know our Team: 

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. 

Benefits
We offer a comprehensive benefits program to complement your life at Agoda, including insurance, provident fund contributions, relocation support, staff discounts on Agoda products, and more.

Health and Wellbeing
We believe that healthy people are happy people and support health and fitness initiatives like all-company sports days, running and cycling clubs, and high-energy team-building challenges.

Learning & Development
We work hard to provide our people with opportunities to develop their careers and professional skills through online learning and instructor-led training.

Corporate Social Responsibility
Our people are passionate about causes that give back to the community and so are we. We provide support to CSR initiatives like blood donation drives, charity marathons, fundraising cycling events, and more.

We live and work where most people only holiday.

Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 1,000 people from around the globe. While it’s 30°+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment.

ABOUT US

 

About Agoda


Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world. 


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