Customer Experience Specialist - Vietnamese
Agoda.com
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RM 4000
Kuala Lumpur
Full-Time
Job Description
The Opportunity:
If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Kuala Lumpur, Malaysia office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Vietnamese, we would love to hear from you!
In this Role, you'll get to:
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
- Professionally handle high volume of inquiries from clients and customers.
- You will be accountable for meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Continuously identify work process improvements.
- Communicate to Team Leaders and (or) Manager.
Job Requirements
What you'll Need to Succeed:
- Native Vietnamese language and excellent command of spoken and written in English.
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Stress tolerance and able to work under pressured environment.
- Minimum typing speed of 35 words per minute.
- Willing to work on rotating shifts.
- Able to work on public holidays and weekends.
- Ability to work in both a team environment and autonomously.
- Demonstrate high degree of integrity and confidentiality.
Company Benefits
Attractive Salary
Offer an attractive annual salary + subsidized parking rates (above market rate)
Medical Insurance
Set up medical coverage (outpatient and inpatient) for employees.
Global Opportunities
International relocation opportunities are available!
Dress code
Smart and casual every day!
Staff Discount
Discounted hotel accommodation anywhere in the world!
Training
Provide 4 weeks’ comprehensive paid training
Additional Info
Experience Level
#NoExperienceNeeded
Job Specialisation
Customer Service
Company Profile
Agoda.com
About Agoda
Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.
Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.
Customer Experience Specialist - Vietnamese
Agoda.comRM 4000
Kuala Lumpur
Full-Time
This job is no longer available