Job Description

• Provide friendly and efficient service to the travel community of our client.
• Be the first point of contact to handle and resolve customer complaints.
• Respond professionally to inbound phone calls, including urgent situations.
• Identify and escalate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Research information and troubleshoot problems using available resources.
• Arbitrate in situations between users.
• Monitor and control numerous concurrent tasks in tandem.
• You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).

Job Requirements

• Preferably Diploma qualification and above.
• Preferably candidate from Hotel / Tourism / Communication / Call Centre / Customer Service industry with excellent soft skills and communications skills in both English and Mandarin.
• Able to speak fluent Cantonese is a bonus.
• Minimum 1-year experience in the related field preferred. However, fresh graduates are welcomed to apply too.
• Ability to write and speak clearly and concisely with fluency in English and Mandarin.
• Able to work on shift working hours.
• Able to work if the scheduled working day is falling on Public Holiday.
• Don't have holiday plans in the next 6 months.
• Excellent problem-solving abilities.
• Empathetic and can communicate in a caring and friendly manner.
• Strong time management skills and motivation to exceed expectations.
• Ability to work with systems you may not have come across before.
• Enjoy working in a fast-paced and changing work environment.
• Strong team spirit with a passion and drive to help users and to deliver the best customer experience.

• Full Time - Permanent position
• 5 working days per week
• Working Location (KL Sentral)
• Nearby public transportation (LRT, Bus, KTM, ERL) - KL Sentral station & Muzium Negara station.
• Subsidized 50% of parking expense by monthly
• Provide attractive staff discount - discounted hotel accommodation anywhere in the world!
• Provide 4 weeks’ comprehensive paid training
• 16 Days Annual Leave entitlement
• 14 Days Sick/Medical Leave
• Medical Insurance (cover Inpatient & Outpatient)
• EPF, SOCSO & EIS Contribution
• Attractive yearly bonus and increment
• Double paid if working on public holidays
• Gym membership -Corporate (Celebrity Fitness & Fitness First)
• Employee Referral (Payment in USD for each hire)
• Loyalty bonus entitlement for long service employees
• Internal Career Opportunities
• International Relocation Opportunities are available!
• Culture Diversification
• Dress code – Smart and Casual every day!

Company Benefits

Additional Info