Job Description

• Provide friendly and efficient service to the travel community of our client.
• Be the first point of contact to handle and resolve customer complaints.
• Respond professionally to inbound phone calls, including urgent situations.
• Identify and escalate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Research information and troubleshoot problems using available resources.
• Arbitrate in situations between users.
• Monitor and control numerous concurrent tasks in tandem.
• You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).

Job Requirements

• Preferably Diploma qualification and above.
• Preferably candidate from Hotel / Tourism / Communication / Call Centre / Customer Service industry with excellent soft skills and communications skills in both English and Mandarin/Cantonese.
• Minimum 1-year experience in the related field preferred. However, fresh graduates are welcomed to apply too.
• Ability to type and speak clearly and concisely with fluency in English and Cantonese/Mandarin.
• With a minimum typing speed of 30 WPM in English and 40 WPM in Chinese.
• Able to work on shift working hours.
• Able to work if the scheduled working day is falling on Public Holiday including Chinese New Year.
• Don't have holiday plans in the next 6 months.
• Excellent problem-solving abilities.
• Empathetic and can communicate in a caring and friendly manner.
• Strong time management skills and motivation to exceed expectations.
• Ability to work with systems you may not have come across before.
• Enjoy working in a fast-paced and changing work environment.
• Strong team spirit with a passion and drive to help users and to deliver the best customer experience.

Company Benefits

Additional Info