Job Description

• You will deliver excellent customer service and manage the needs of our customers (guests and airline partners) through our communication channels (phone, email, and chat).
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers and airline partners, including operational issues, pricing / ticketing/exchange queries etc.

Job Requirements

• Have an excellent command of spoken and written English
• Have 1 year experience in handling Flights Partners and customers
• Extensive knowledge Global Distribution Systems (GDS) 
• Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Analytical thinking and high problem-solving skills.
• Stress tolerance and able to work under pressured environment.
• Willing to support EN customers if required
• Willing to work in shift rotations (24/7)
• Able to work on public holidays and weekends. 

• 5 days working week
• Medical coverage (outpatient and inpatient)
• Fully-paid classroom training and on-the-job training

Company Benefits

Additional Info