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Accommodation Services Specialist - Night Shift

Agoda.com
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RM 3200 - RM 3800

KL Sentral

Full-Time

Job Description


RESPONSIBILITIES: 

  • Educate partners on the use of the extranet, manage availability on site
  • Assist in activation of listings (outbound and inbound calls, tickets) Process sign-ups so that there is zero backlog
  • Handle support tickets from Partners and Market Management team with the highest integrity and quality
  • Optimize content to maximize conversion
  • Prepare reports as necessary
  • Participate in market and competition research (if required)
  • Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.
  • Share and seek out best practices and knowledge
  • Accountable for meeting individual KPIs and team goals and following procedures
  • Promoting supplier self-service support and maintenance.
  • Increase operational efficiencies and revenue within the team, and improve inter department workflows
  • Improve Net Promoter scores/ Satisfaction Scores from accommodation partners

***Please note that the duties of this role may change at any time due to changing needs of the department


Job Requirements


REQUIREMENTS/QUALIFICATIONS:  

  • Bachelor or equivalent degree required
  • At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply
  • Strong communication skills with fluency in English and local language
  • Basic computer and MS Excel skill
  • Adaptable to new technologies, quick learner
  • Excellent written and verbal communication skills along with a strong ability to convince
  • Autonomous and result driven (history of achieving ambitious targets)
  • Navigates well in ambiguous work environments (minimal structure or formalised processes)
  • Energetic and driven personality
  • Adapts well to and is energized by change
  • Must be operationally orientated
  • Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business.

Company Benefits

Attractive Salary

Offer an attractive annual salary + subsidized parking rates (above market rate)

Medical Insurance

Set up medical coverage (outpatient and inpatient) for employees.

Global Opportunities

International relocation opportunities are available!

Dress code

Smart and casual every day!

Staff Discount

Discounted hotel accommodation anywhere in the world!

Training

Provide 4 weeks’ comprehensive paid training


Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial


Company Profile

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Agoda.com

About Agoda

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.  



company-logo-image

Accommodation Services Specialist - Night Shift

Agoda.com

RM 3200 - RM 3800

KL Sentral

Full-Time

This job is no longer available