Job Description

• Educate partners on the use of the extranet, manage availability on site
• Assist in activation of listings (outbound and inbound calls, tickets) Process sign-ups so that there is zero backlog
• Handle support tickets from Partners and Market Management team with the highest integrity and quality
• Optimize content to maximize conversion
• Prepare reports as necessary
• Participate in market and competition research (if required)
• Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.
• Share and seek out best practices and knowledge
• Accountable for meeting individual KPIs and team goals and following procedures
• Promoting supplier self-service support and maintenance.
• Increase operational efficiencies and revenue within the team, and improve inter department workflows
• Improve Net Promoter scores/ Satisfaction Scores from accommodation partners

Job Requirements

• Bachelor or equivalent degree required
• At least 3 year of working experience in the related field and 2 year of people management experiences would be desirable
• Strong communication skills with fluency in English and local language
• Basic computer and MS Excel skill
• Adaptable to new technologies, quick learner
• Excellent written and verbal communication skills along with a strong ability to convince
• Autonomous and result driven (history of achieving ambitious targets)
• Navigates well in ambiguous work environments (minimal structure or formalised processes)
• Energetic and driven personality
• Adapts well to and is energized by change
• Must be operationally orientated
• Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business.

Company Benefits

Additional Info